Ems Infrastructure Support Specialist

**_EMS INFRASTRUCTURE SUPPORT SPECIALIST_** **Winnipeg, MB** **_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers_** **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life - and community.- Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on nature of work, operational requirements and work location. Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation, commitment and customer service. We are seeking a Process Control System Support Specialist to join our team in Winnipeg, Manitoba. **NOTE: THIS POSITION REQUIRES AUTHORIZED ACCESS TO CRITICAL PHYSICAL AND/OR CYBER ASSETS. A** **PERSONNEL RISK ASSESSMENT AND CLEARANCE IS REQUIRED.** **_ Responsibilities_** - Assist with implementation of VDI and virtualization infrastructure in the EMS and COTSI environments. - Assist with implementation of Windows and Linux desktop and server operating systems. - Participate in the EMS Infrastructure patch management programs in accordance with NERC CIP Standards. Complete the - day-to-day patching of critical EMS systems.- Maintain, and troubleshoot the EMS system, network and associated Operational Technology systems, on a day to day basis, - as part of the EMS Infrastructure support team. This may be in conjunction with consultants or vendor representatives.- interfaces. This includes developing and executing action plans to resolve system performance deficiencies.- Additionally, responsible as the primary Subject Matter Expert (SME) for one or more technologies or processes. system backup and recovery, operating system patching, and virus pattern updates they pertain to the support of the EMS and OT systems. - Prepare written summaries regarding troubleshooting activities performed, work progress and system deficiencies. - Provide 24-hour on call support as part of the EMS Infrastructure on call rotation. - Oversee activities of coworkers, consultants or vendor representatives to upgrade EMS and OT systems. Function as a - project lead, main contact, or coordinator for select EMS projects or initiatives.- Keep abreast of Information Technology advances and methods used to maintain and enhance EMS and OT systems. - Respond to system emergencies at any time. - "Principal Duties are intended to be an accurate reflection of the main duties essential for this position. They are not designed to be_ - an exhaustive list of all duties, tasks and responsibilities."_ **_ Qualifications_** - A two year Diploma in Computer Programming or Electronic or Computer Technology from an institute of recognized standing and a minimum of five years related experience in the field of information/computer technology. - MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY Reference Code: CO56728978-01 - Must have completed Standards of Conduct training, or be willing to complete within two weeks of start date. - Must obtain and maintain a current Personnel Risk Assessment and a "Clear" security rating in accordance with Manitoba - Hydro policy G45D.- Demonstrated ability in the implementation, maintenance, problem detection and resolution in the following areas: - Windows/Linux server and workstation operating systems - Server virtualization and VDI (Virtual Desktop Infrastructure) - GE Grid EMS software - Server and workstation architecture - Server and workstation hardware support - High availability computer and network systems - Required/demonstrated skills: - EMS and OT environment experience - Operating system security and hardening - Active Directory and Group Policy management - NERC CIP Compliance for Windows servers/workstations - PowerShell (or closely related) programming - Understanding of EMS systems and Networks and be able to solve complex problems during periods of high stress. - Understanding of available Information Technology services, EMS products and all aspects of the Corporation's network - hardware, software, communications and protocols.- Proficient in the latest technological developments in the electronic and computer fields and possess a detailed knowledge of- Continuously update and maintain technical knowledge in keeping with the changing technology. - Physically capable of performing all the duties of the position. - Dependable with mature judgement. - Ability to maintain harmonious working relationships with a wide spectrum of contacts both within and outside the Corporation - such as consultants, contractors and vendor representatives.- Ability to communicate effectively both orally and in writing with vendor representatives, EMS u