Financial Services Concierge

**Financial Services Concierge** The Concierge personifies the Client Intimacy strategy and is the first point of contact for all BlueShore clients. As a Concierge you are responsible for anticipating and uncovering the needs of our clients and identifying sales opportunities upon their arrival to our Financial Spas. As well, this position promotes and educates our clients/potential clients on a wide variety of BlueShore Financial products and services to ensure Client Intimate sales and service. Schedule: Mon-Fri or Tues-Sat Employee Type: Full Time Job Category: Client Service and Sales Location: Burnaby Branch **Key responsibilities of this role are**: - Welcomes clients, uncovers/identifies needs and directs/refers clients to the appropriate service delivery channel and/or other specialized staff within the branch; profiles clients/potential clients in an effort to assess needs and ensure sales opportunities are maximized; recognizes specific life events and educates clients on BlueShore Financial’s products and services. - Builds rapport and trust with clients and branch staff. Actively uses the Four Pillars of Financial Wellness to ensure Client Intimate service. - Presents creative solutions to clients’ queries or complaints. - Proactively promotes, demonstrates and sells alternate banking channels such as Online and Telephone Banking, ATM Services and the Solution Centre. - Works closely with the Managers and the financial services team to ensure a seamless flow of business between the two departments (branch work flow management); directs in-person branch traffic after identifying needs; facilitates personal introduction of client to branch specialist; works in conjunction with Advisory Associates when scheduling appointments for branch staff. **Qualifications and Experience** - 1-2 years’ experience working in a financial institution - Solid understanding of BlueShore Financial’s core products and services - Demonstrated knowledge of lending and investment products - Proven sales and service skills **What can BlueShore Financial can do for you?** - Opportunity to be the first point of contact in a Financial Spa - A Performance Reward Program which pays a variable cash reward program recognizing the achievement of corporate, team and individual goals - Opportunity to work in a world class, award winning organization - Continuing education assistance - Comprehensive Total Rewards Program including bonuses, pension, flexible benefits **What BlueShore Financial needs from you**: - Exceptional service delivery - Accountability, in all directions - “Can do” attitude - The drive to provide a premium level of service regardless of location or position - Professional appearance and manner Got awards? At BlueShore Financial we are constantly innovating, connecting and improving to deliver exceptional client and employee experiences. As a result, we have grown to become an award winning organization, garnering both local and national attention for our progressive practices. **Be Richly Valued.** At BlueShore Financial, our employees are as important as our clients. We strive to create a workplace culture of openness, empowerment, trust and passion. Our values unite our organization and are our guiding compass. But it is our exceptional staff that bring our corporate values to life. They are passionate about delivering exceptional client service and a banking experience that promises to impress. And this level of engagement shows. We've been formally recognized making Kincentric’s "Best Employers in Canada" list 10 years in a row and as one of "Canada's Most Admired Corporate Cultures" in Canada by Waterstone Human Capital. From the moment you walk into one of our Financial Spas, you’ll know you’ve arrived at a special place, where all the elements work together to stimulate the senses and create a distinctive atmosphere unlike any financial institution you’ve experienced. We embrace the west coast lifestyle, while providing a premium and sophisticated experience for our clients and employees. You may not recognize us, but we've been serving the lower mainland for over 80 years But this isn’t the Credit Union of your childhood. We’re different and better.