Concierge, The City of Lougheed Tower 4

**SHAPE**

Burnaby, BC

Full Time

**ABOUT SHAPE**

SHAPE is the real estate investment, development and management company leading some of the largest and most exciting projects in North America including The Amazing Brentwood, The City of Lougheed and RC at CF Richmond Centre.

Through our fully integrated platform, SHAPE specializes in complete neighbourhoods with a top-calibre mix of shops, restaurants, residences, entertainment and a complete range of daily services on rapid transit. By executing on every stage of the real estate process, from land acquisition to property management, we are able to collaborate more efficiently, work seamlessly and perform at the highest level. Every SHAPE property reflects lasting vision, bold creativity and obsessive attention to detail.

Our projects are complex, our vision is simple: deliver social and financial value for generations. With a proven ability to raise the bar across our diverse portfolio of assets, we build on where we’ve been to push the edge of better: for industry standards, quality of life and return on investment.

**ABOUT THE CITY OF LOUGHEED**

At Metro Vancouver’s most central and connected location, a community shopping centre is evolving into Canada’s largest shopping, dining, residential, and social destination. This is the City of Lougheed - a 37-acre city centre with parks, plazas, entertainment, and culture at an unprecedented scale. And with all lines of rapid transit converging here, every corner of the region is within reach. This is a city-within-a-city, a world-class destination, and a new generation of urban living for citizens and visitors alike.

Today, The City of Lougheed is a regional shopping centre with 85+ shops and services including Hudson’s Bay, London Drugs, Walmart Supercentre, and Sport Chek.

**RESIDENTIAL PROPERTY MANAGEMENT**

SHAPE is set apart by the superior experience we offer across all facets of our business. Shape Management runs our operating properties with a future-focused approach and a rigorous level of detail to ensure our tenants are taken care of from when they first initiate interest in wanting to live at The City of Lougheed.

**ABOUT THE ROLE**

The Concierge at The City of Lougheed Tower FOUR Rental Homes will be the front-facing representative of the SHAPE brand, while also working behind the scenes to deliver every element of our residential rental program. They will report directly to the Resident Manager and Head Concierge, and will assist in the move-in, and on-site management of 237 rental homes at one of Canada’s most exciting projects.

The Concierge will be working closely alongside the Head Concierge, Resident Manager, and Janitorial Cleaning Staff.

**Primary Job Responsibilities**
- Tenant Relations and Guest Service Excellence
- Ensure cleanliness of building and premises
- Receive and Dispense Parcels (Automated Parcel Delivery on-site)
- Answer any and all inquiries made by prospective tenants/residents in a polite and professional manner
- Coordination and Management of Loading Bay and Move-In Elevator
- Coordinate, Book, Manage resident Amenity bookings
- Inspection and Security of premises
- Ensure all processes and administrative procedures are followed consistently, completely and accurately
- Provide a world-class experience to all guests and prospective tenants
- Perform all other duties as assigned by Resident Manager and Head Concierge

**Qualifications**

**_Required Knowledge, Skills, and Abilities_**
- Ability to conduct tenant relations through Guest Service Excellence
- Self-motivated, Proactive, and a Team Mindset
- Personable and positive in every situation
- Task and Detail oriented, capable of handling multiple tasks with simultaneous deadlines, communicate well
- Outgoing with strong organizational, critical thinking, and time management skills
- Strong verbal and written communication skills (Multi-lingual would be an asset)
- Ability to deal with confrontation and maintain objectivity in public relations
- Intermediate to advanced computer skills with Microsoft Office, but specifically Microsoft Word, Excel, and Outlook

**_Required Training and Experience_**
- 2+ years’ work experience in a guest or customer service position would be an asset

**Working Conditions**

This is a Full-Time position to be filled as soon as possible.

**Hours: Monday - Friday | 3:30PM - Midnight**

Salary Range: $45,000-50,000/year