Customer Service Representative Ii

5 days ago

Calgary, Canada Westlake Pipe & Fittings Full time

**Salary Range;** $60-70K

**SUMMARY**

Under the supervision of the Customer Service Supervisor, the Customer Service Rep II is able to master the role with mínimal supervision and build strong customer relationships based on trust and responsiveness. The CSR will accurately process customer orders in an efficient manner to ensure customer demands are met, manage customer complaints and issues and be empowered to resolve issues in a timely and professional manner.

**DUTIES AND RESPONSIBILITIES**

May include, but are not limited to, the following:
Order Entry
- Monitors pricing approval status and migrate to SAP once approved, verify pricing, products, footage and update ship to address to match PO from customer
- Calculates % of products per line in determining Truck Load percentage & note on the OA (Order Acknowledgement)
- Checks stock and/or line time availability & note on OA, send OA to Rep/customer
- Verifies all POs migrated by Independent Reps for accuracy & make any necessary changes according to the customer PO. Advise customer and/or Rep of changes if any
- Understands and correctly interprets Service Level Agreements for customers and sales team, including all retail customer contracts and requirements
- Understands and executes all types of order processing, (i.e. EDI, fax-to-EDI, web-to-EDI)

Order Maintenance
- Schedules and maintains orders in SAP and SFDC
- Creates deliveries for released orders by calculating truck loads, verifying truck weights and product availability
- Coordinates with Shipping to build efficient loads and schedules for pool trucks
- Communicates any variations or schedule delays in customer orders in a timely manner
- Provides (Proof of Delivery) PODs and Invoices to customers as required
- Maintains records of customer interaction, in SFDC - Voice of Customer (VOC)
- Manages the status of open orders/backorders
- Communicates with Reps/Customers to obtain T/L fills and B/O releases
- Runs daily Order Edit
- Sends weekly open order reports to all Reps

Conflict Management
- Professionally accepts, logs, manages and resolves customer and sales issues in a professional and empathetic manner
- Keeps customers informed of any issues of orders/deliveries
- Attends trade shows to showcase knowledge of product and assist sales team

Credit, Debit, RGA
- Manages the Return Material process within agreed upon policy parameters, ensuring customer satisfaction, while guidelines are achieved.
- Researches deductions/short payments/credit disputes & communicates with customer in a professional and empathetic manner to resolve dispute/issue
- Gathers information for credit/debit memos and forward to customer service

**EDUCATION, EXPERIENCE AND QUALIFICATIONS**
- Formal education such as a Bachelor’s degree or certifications or 3-5 years of practical customer service/order entry.
- Strong interpersonal and relationship management skills
- Pipe & Fittings product knowledge
- Ability to troubleshoot and resolve issues/conflicts
- Good systems aptitude and solid PC/keyboarding skills
- Strong math skills

  • Employer Account Services Representative Ii

    6 days ago

    Calgary, Canada Workers' Compensation Board- Alberta Full time

    As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta **Job Title**: Employer Account Services Representative II **Job Type**: Temporary Long Term (Fixed Term) / Full time **Job Location**: Calgary,...

  • Employer Account Services Representative Ii

    1 week ago

    Calgary, Canada WCB Alberta Full time

    As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta Job Title: Employer Account Services Representative II Job Type: Temporary Long Term (Fixed Term) / Full time Job Location: Calgary, Alberta -...

  • Customer Service Representative

    2 weeks ago

    Calgary, Canada U-Haul Full time

    **Customer Service Representative**: **This is a part-time position** Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...

  • Customer Service Representative

    1 week ago

    Calgary, Canada U-Haul Full time

    **Customer Service Representative**: Need to be available on weekends. Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...

  • Weekends - Customer Service Representative

    2 days ago

    Calgary, Canada U-Haul Full time

    **Weekends - Customer Service Representative**: **NOTE: This position requires a class 5 drivers license.** Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face...

  • Weekend Part Time Customer Service Representative

    2 weeks ago

    Calgary, Canada U-Haul Full time

    **Weekend Part Time Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and...

  • Weekend Part Time

    1 week ago

    Calgary, Canada U-Haul Full time

    **Weekend Part Time - Customer Service Representative**: **NOTE**:This position requires a **CLASS 5**drivers license or equivalent. Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a...

  • Customer Service Representative

    6 days ago

    Calgary, Canada Rough Ashlar Management Full time

    Rough Ashlar Management is a telecommunication-based consulting sales and marketing firm. We help our client's popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Service Representative to assist with our...

  • Customer Service Representative

    2 weeks ago

    Calgary, Canada Jay's Metal Products Full time

    Jay's Metal is hiring for a new **full-time **Customer Service Representative* based in **Calgary, Alberta.** Jay's Metal is a metal manufacturing company headquartered in Calgary that delivers industry leading product, pricing and scheduling. We look for exceptional, diverse people with an entrepreneurial spirit who want to join an innovative and rapidly...

  • Customer Service Representative

    2 days ago

    Calgary, Canada Same Day Movers LLC Full time

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...