Configuration Technician

4 days ago

Markham, Canada MBI I.T. Services Full time

We are currently looking for a Configuration Technician in
**Markham, ON**. This is a full-time opportunity offering 40 hours per week,8 hours per day with 30 minutes of unpaid break. You need to be flexible to doing OT. (1 to 2 hrs. weekdays. 5 to 6 hrs. weekend).

Most of the time, you will be working either 8 am - 4 pm or 9 am - 5 pm

**Duration**: 3 months (Possibility of an extension)

**Responsibilities**:

- Performing inspections and examinations, troubleshooting problems, fixing and replacing components, modifying and upgrading parts, and conducting regular maintenance checks to ensure quality and efficiency
- Maintaining an accurate record of all items/parts used to repair, replace, or maintain appliances
- Unpacks appropriate hardware and then installs software as per instruction or to custom specifications
- Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products, and timely vendor returns and reimbursements
- Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied (on-line instructions, config. sheets)
- Troubleshoots malfunctioning units using efficient problem-solving techniques and departmental procedures
- Works with Team Lead on difficult to solve problems or configurations
- Accountable for continuous improvement
- Very fast-moving environment and working with Strick SLA
- It’s not a technical support or keyboarding job, it’s configuration of laptop/desktop as per customer requirement
- Configuration technicians can work with multiple orders at the same time.
- Most of the time technicians are standing position because need to work on multiple orders same time which will ship out the same day
- Strictly need to follow instructions from Team Lead and follow process documents

**Requirements**:

- 1-3 years of experience (combination of repair and configuration)
- Strong technical knowledge of laptops, Desktop, printers, etc. hardware
- Hands-on hardware troubleshooting experience
- The ability to use various hand tools and stand for extended periods
- Proven experience repairing, installing, and maintaining Laptops, desktops, Printers, etc.
- Working technical knowledge of current operating systems, and standards
- Ability to launch and operate laptop/desktop diagnostic tools to perform remote diagnostics
- Analytical and problem-solving abilities, with keen attention to detail
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
- Experience working in a team-oriented, collaborative environment
- Excellent written and verbal communication skills
- Willing to support OT on weekdays/weekends as per requirements on rotation bases

**Incentives**:

- 1-hour travel per day

**Nice to Have**:

- Desktop, Laptop, Printer, and Server
- CompTIA A+ certification
- OEM HW Certifications HP, LENOVO, Dell, etc.

**Compensation**: $30.00 - $32.00 per hour

If you are interested or would like more information for the Configuration Technician in
**Markham, ON**, or other MBI Inc. employment opportunities, please forward your resume through the appropriate channels and apply. At MBI IT Services you are more than just a number. Our employee relationship managers support you throughout your engagement; provide career guidance and re-employment assistance. Join MBI Services.

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