Reservations Agent

3 days ago

Vancouver, Canada Georgian Court Hotel Full time

**Reservations Agent**

The Georgian Court Hotel is a boutique hotel that blends modern elegance with timeless style. Our 4 star property features 180 spacious and contemporary guestrooms, including the renowned _Orchid Floor_, our Ladies’ preferred floor. We are situated within the excitement of downtown Vancouver just steps from Rogers Arena and BC Place Stadium.

The team at the Georgian Court Hotel takes pride in providing a high level of personalized service to our guests, as we strive for their satisfaction. We are seeking a dynamic, motivated and results driven **Reservations Agent** to join us.

**Responsibilities**:

- Answer incoming reservation calls in a friendly, professional and efficient manner while having a high successful conversion rate
- Ensure that group blocks and individual reservations are entered and maintained in an accurate and timely manner and reflected in the property management system. Follow up on advance deposits and payment methods, analyze pickup and cut off periods and responds accordingly
- Review future reservations and ensure that all reservations have been processed accurately
- Recoomend rate changes based on observed booking pattern changes
- Responds promptly and in a friendly manner to guest requests and follows up to ensure guest satisfaction
- Follow company policies and procedures and is able to effectively communicate them to team
- Other duties as assigned by supervisor or management in the event of changes in business needs

**Qualifications**:

- Reservations or Guest Services experience
- Excellent reading and written skills as these abilities are used often in reviewing and compiling guest registration and reservation information.
- Maintains accuracy, positive attitude and an open mind in the event of changes in business needs, conditions or work responsibilities
- Excellent mathematical skills such as profit/loss concepts, percentages and variances
- Highly focused, organized, detail oriented and excellent time management skills
- Strong problem solving, reasoning, motivating and training abilities.
- Able to lead the team to achieve the Hotel’s vision and goals
- Knowledge of Opera PMS is strongly preferred
- Enthusiastic and passionate about the hospitality industry
- Positive, friendly and energetic team player who enjoys assisting guests, clients and fellow employees

**Salary**: $22.00-$23.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Flexible Language Requirement:

- French not required

Supplemental pay types:

- Tips

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

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