Operations Manager

Global Convention Services is currently seeking a results-oriented individual to join our cross Canada team as an Operations Manager in Abbotsford, BC office.

**The Company**

Global Convention Services has evolved into one of Canada's largest full-service trade show and special event contractors since its founding over thirty years ago.

Proudly offering the highest quality service to our clients for the best value. Global provides a full range of event services including account management, advanced warehousing, custom signage, electrical distribution, event setup, floor plan production, material handling, exhibitor services, and more. Our events consist of regional, national, and international trade shows, sporting events, and conferences.

Every event is different, which means every day brings new and exciting tasks and challenges.

**About the Role**

The **Operations Manager** is responsible for leading and overseeing event logistics, warehouse operations, and onsite execution of installations and dismantling. This role plays a critical part in ensuring seamless event operations. The Operations Manager will also focus on resource planning, staff supervision, and upholding safety and quality standards.

**Key Responsibilities**

**Event Execution & Onsite Operations**
- Lead, supervise, and actively participate in the installation and dismantling of event setups.
- Coordinate with clients to ensure service excellence and successful event execution.
- Represent **Global Convention Services Ltd.** in a professional and customer-focused manner.

**Warehouse & Inventory Management**
- Oversee daily warehouse operations, including inventory tracking, forecasting, and maintenance of rental equipment.
- Collaborate with the Warehouse Supervisor and Account Manager to ensure event materials are prepped and ready in advance.
- Manage the loading and unloading of trucks, ensuring efficiency and safety compliance.
- Develop and maintain inventory control systems to optimize stock levels and reduce loss or damage.

**Team Leadership & Workforce Planning**
- Recruit, train, and manage a team of installers and warehouse staff.
- Provide coaching and guidance to ensure high performance and continuous improvement.
- Assign tasks, delegate responsibilities, and set clear expectations for team members.
- Approve timesheets and manage workforce scheduling based on project needs.

**Project Management & Coordination**
- Oversee logistics and resource allocation for multiple projects simultaneously.
- Develop and implement strategies to improve efficiency and service delivery.
- Monitor project timelines, ensuring all operational milestones are met.
- Work collaboratively with the Account Manager and General Manager to align operations with business goals.

**Health & Safety Compliance**
- Ensure all Health and Safety policies and procedures are strictly followed onsite and in the warehouse.
- Conduct regular safety inspections and equipment maintenance checks.
- Train and enforce safety protocols among staff to minimize risks and hazards.

**Skills & Experience Required**
- Minimum **5 years of experience** in operations, logistics, or event management, with a strong background in team leadership.
- Proven ability to manage projects and oversee execution with multiple stakeholders.
- Experience working in a **fast-paced environment** with shifting priorities and tight deadlines.
- Excellent organizational and time management skills.
- Strong interpersonal and communication skills, with the ability to manage client relationships effectively.
- Hands-on experience in warehouse and inventory management.
- Ability to work flexible hours, including evenings and weekends, based on event schedules.
- **Valid driver’s license** required; experience operating forklifts or other equipment is an asset.

**Competencies**

**Leadership & Management**
- Leading by example and motivating teams.
- Delegation and decision-making.
- Conflict resolution and problem-solving.

**Communication & Customer Service**
- Clear and professional verbal and written communication.
- Active listening and presentation skills.
- Ability to manage customer expectations and resolve issues proactively.

**Operational Efficiency & Attention to Detail**
- Strong planning and organizational skills.
- Accuracy in inventory management and quality control.
- Ability to optimize processes for improved efficiency.

**Technical & Safety Knowledge**
- Industry-specific expertise in event logistics and operations.
- Understanding of workplace safety compliance, including first aid and emergency response protocols.
- Familiarity with material handling equipment and warehouse best practices.

This role is ideal for a **proactive and detail-oriented leader** who thrives in a dynamic environment and is passionate about delivering exceptional event experiences. If you are looking for an opportunity to lead a high-performing team and play a key role in event operations acro