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Tier 2/3 IT Technician

2 weeks ago

Concord, Canada Haycor Computer Solutions Inc. Full time

**About Haycor Computer Solutions**

Haycor Computer Solutions is a Vaughan-based Managed IT Services Provider that helps small and midsize businesses eliminate downtime, strengthen cybersecurity, and keep their teams productive. We take pride in being a friendly, local team that builds lasting relationships with our clients across the GTA.

We partner with trusted vendors such as Microsoft, Lenovo, Dell, Datto, Pax8, and Kaseya to deliver exceptional support, cloud, and cybersecurity solutions.

**About the Role**

We’re looking for an experienced **Tier 2 / 3 IT Technician** to join our growing team. You’ll be responsible for resolving advanced technical issues, supporting client environments, and taking the lead on escalations and infrastructure projects. This role also involves mentoring junior technicians and contributing to the overall success of our service delivery team.

**Key Responsibilities**
- Act as an escalation point for complex technical issues from Tier 1 and Tier 2 technicians
- Implement, support and maintain client environments including **Microsoft 365, Windows Server, Azure, Intune, VMware, and Hyper-V**:

- Configure and troubleshoot **firewalls (SonicWall, etc.), VLANs, VPNs, and network switching/routing**:

- Implement and maintain **backup and disaster recovery solutions** (Datto, Kaseya BCDR)
- Automate and improve service processes through vendor best practices and our internal tools. Consistently looking for improvement and being part of the solution.
- Deploy and manage several **security solutions** including MFA, EDR/MDR and other advanced security solutions.
- Participate in client **infrastructure upgrades, migrations, and project work**:

- Keep documentation and client portals (IT Glue, PSA) **accurate and up to date**:

- Mentor junior team members and help onboard new technicians

**Qualifications**
- **5+ years** of IT support experience, with **2+ years** in a Tier 2 or 3 role (preferably within an MSP)
- Strong knowledge of **Microsoft 365, Windows Server (2016-2025), Active Directory, DNS/DHCP**:

- Proven experience with **networking, firewalls, VPNs, VLANs, SonicWall, and Ubiquiti**:

- Proven experience with **VMware, Hyper-V, and Azure**:

- Strong problem-solving, analytical, and documentation skills
- Ability to troubleshoot and identify a security related incident. (minor to major)
- Excellent communication and interpersonal skills — able to explain technical issues clearly
- _**Valid Ontario Driver’s License and reliable vehicle (required for client site visits)**_

**Nice to Have**:

- Microsoft certifications (MCSA, MCSE, AZ-104, AZ-305)
- CompTIA certifications (Network+, Security+, CySA+)
- ITIL Foundation

**What Success Looks Like**
- Superior client satisfaction and communication
- Tickets resolved accurately and within SLA timelines
- Thorough, updated documentation for every client
- Positive collaboration with team members and leadership

**Why You’ll Love Working at Haycor**
- A supportive, family-run company culture where your input matters
- Exposure to a wide range of clients and technologies
- Opportunities for professional growth and certification support
- Competitive salary and benefits package

**Ready to join a team where your technical skills and initiative make a real impact?**

**Job Types**: Full-time, Permanent

Pay: $80,000.00-$90,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care

**Experience**:

- MSP: 3 years (preferred)
- Technical Support: 5 years (required)

Licence/Certification:

- Ontario Driver's License and access to a reliable vehicle (required)

Work Location: In person