Program Delivery Associate

**Program Delivery Associate**
**Competition #2526-36**

**Position Summary**

This position reports to the English Language Training Coordinator and is primarily responsible for providing a variety of duties and support services of varying complexity to the English Language Training (ELT) programming area, and other programming areas of the College as needed.

**Duties and Responsibilities**
- Program Delivery Support
- Provides general information regarding the ELT programs
- Provides support to the ELT Coordinator and other staff at the College as needed
- Provides support on-site to programming staff throughout the College region as needed
- Orders, coordinates, and distributes supplies, materials, books, etc. using established procedures and inventory maintenance
- Handles tuition and fee payments, as needed
- Refers internal and external inquiries to appropriate staff members for follow-up
- Assists with the development of program details including scheduling, facilities, materials/supplies, and ‘add on’ courses as needed
- Assists with the planning and implementation of program celebrations
- Supports student attendance procedures
- Supports student training incentive processes and procedures via Social Services and other funders, ensuring reports are accurate and submitted on time
- Assists with computer inventory tracking coordination

Administrative Support
- Provides support, including filing; digital record keeping; utilizing online databases; accessing information in SharePoint; and distributing information virtually
- Ensures retention, protection, retrieval, transfer, and disposal of College records as per guidelines
- Produces reports focusing on department budget, student participation, and other data as required
- Performs various levels of keyboarding and data entry duties
- Student Communication and Assistance
- Provides appropriate notifications regarding student discontinuation and other records as required

Registration and OCSM Student Information System
- Ensures student registration procedures are followed, consistent with College and program needs
- Enters student and program information in the Student Information System and database
- In consultation with the Registration Officer, uses the Student Information System and database for the purposes of generation of queries for information; student enrolment, discontinuation and demographic information; and periodic reports

Perform other duties and tasks as assigned.

**Knowledge, Skills and Abilities**
- Ability to listen, comprehend, and ask clear concise questions to obtain relevant information and respond to inquiries from clients
- Ability to work co-operatively with others and exercise courtesy and tact
- Ability to work in a multi-cultural environment and recognize and respect diversity and individual dignity
- Ability to plan, organize, schedule and prioritize a large volume of work taking into account frequent interruptions, conflicting and changing priorities in order to meet tight deadlines
- Ability to manage workloads in different locations within the College region as needed
- Ability to identify the need for development and modification of procedures to improve consistency, efficiency and effectiveness, and to ensure compliance
- Ability to transcribe, relay messages and correspond, etc. with a high level of accuracy
- Demonstrated proficiency in the use of correct grammar, punctuation and proofreading
- Ability to maintain confidentiality of personal information at all times and in accordance with Local Authority Freedom of Information and Protection of Privacy Act
- Ability to adapt to changes in the work environment, structure, processes, requirements or cultures.
- Exemplifies the College’s cultural values of being accountable, inclusive, innovation, and respectful.
- Demonstrated ability to set high standards for oneself and others and accepting responsibility for all actions
- Demonstrated ability to ensure that all tasks are completed with high attention to detail ensuring accuracy

**Education**

**Experience**

**Other Requirements**
- Must possess a valid Saskatchewan Driver’s License and be willing to travel on occasion. Most travel is within the geographical area, with few overnight stays necessary. Some provincial travel is required.
- Criminal Record Vulnerable Sector Check that is satisfactory to Carlton Trail College.

**Job Types**: Full-time, Permanent

Pay: $28.37-$33.73 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Work Location: In person