Operations Coordinator

1 week ago

Toronto, Canada WorldStrides Full time

**Role Overview: Tour Coordinator**

**Location**

Toronto - flexible work arrangement

What's In it For You
- Opportunity to generate new business opportunities to fuel personal growth within WorldStrides
- Opportunity to travel and join tours around the world
- Flexible work schedule that provides for on site, remote and virtual office opportunities
- 60% RSP Match, Volunteer Days, 20 days of Paid Time Off (PTO) + Statutory Holidays
- Excellent medical, dental, and vision coverage, along with life and disability insurance
- Tuition reimbursement and certification assistance
- Employee Resource Groups
- Years of Service awards

**Key Responsibilities**:

- **Suppliers**
- Initiate reservations for meals, attractions, destination personnel, etc. as required
- Maintain, update and revise group reservations as required
- Maintain electronic tour files in an organized fashion
- Maintain/update reservation status in customized operating system
- Maintain strong supplier relations
- Negotiate company beneficial rates
- Ensure payments are completed accurately and promptly
- Research destination and supplier information as required
- Address service issues when required
- Compile, update and maintain accurate supplier information and rates
- **Itineraries**
- Review and adjust files completed by Sales Department to verify costs, itinerary inclusions/flow, and drivers' hours
- Evaluate and adjust itinerary timing throughout the reservation process
- Execute client requested itinerary changes
- Finalize and re-confirm itinerary reservations
- Prepare sign off itineraries
- Prepare final travel packages for the Tour Leader and Client for each tour
- Track progress of tour cycle in operating system
- **Communication**
- Maintain strong & efficient communication with Sales, Operations, and Accounting teams
- **Brightspark Emergency Phone Coverage (rotating coverage amongst Operations Staff)**
- Your responsible to provide coverage of the 24 hour emergency phone for all Brightspark groups on the road throughout the year
- When assigned trips are on the road, you are responsible to carry the ER phone at all times
- You will be responsible to make decisions on behalf of Brightspark, based on the needs of the client and the company during the off hours of our regular business day
- **Other Duties as Assigned**

**Requirements**:
**Minimum Qualifications**
- University Degree or College Diploma
- Proficient with Microsoft Office Suite
- Exceptional attention to detail
- Service oriented
- Possess a strong work ethic
- Strong investigative and problem-solving abilities
- A high degree of flexibility is required to adapt to a wide variety of tasks
- Able to work well under pressure
- Advanced time management and organizational skills
- Excellent communication skills both written and verbal

**Preferred Qualifications**
- Knowledge of Travel Industry
- Experience within a travel agency, educational institution, or related industry/environment
- Bilingual in French would be an asset

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