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Customer Solutions Specialist
2 weeks ago
TekSavvy is Canada’s largest independent Internet Service Provider with over 300,000 subscribers across Canada and over 700 employees in Ontario and Quebec. With national coverage, we deliver Internet, Voice, TV and a variety of data services to customers across Canada.
**Position: Customer Solutions Specialist - B2B Technical Sales**
Here’s what we believe
- We are different in a good way.
- Everyone deserves amazing service
- Flexible solutions are the best
- Fair pricing is the right thing to do.
**Reporting directly to the VP of Business Sales, the Customer Solutions Specialist - B2B Sales will**:
**Pre-Sales -**
- Provide expert advice in the design, presentation, and implementation of voice & data inter-networking and other connectivity and collaboration solutions for our customers.
- Work with customers to build requirements and answer technical questions regarding our solutions
- Respond to RFIs, RFQs, and/or RFPs, including drafting language for Customer requirements
- Develop detailed design documentation used by network engineering and customer service teams, including solution diagrams and technical specifications
- Ensure correct technical content of all customer orders
- Work cross functionally with Sales, Product Management, Network Engineering, and Customer Service to understand and document customer needs and solutions
- Ensure customer expectations are set accordingly through the order lifecycle
- Support Sales in exceeding quota
- Work with vendors to ensure our technical needs are met.
- Carry out other responsibilities as required
**Post-Sales & Implementation/Support -**
- Single point of contact of technical matters for the Customer before, during and after service implementation
- Ability to share and collaborate with co-workers your technical expertise, including technical and/or solution training
- Plan and implement how we change and grow our infrastructure—additions, deletions, and major modifications
- Anticipate future network needs, and identify solutions to satisfy them before they happen
- Work with 1st level support to ensure understanding/documentation and continuity of the customers solution
**Skills**:
**Soft Skills -**
- Ability to translate and communicate business opportunities into technical requirements
- Ability to identify and understand client’s technical needs relative to products and services
- Analytical ability to prioritize Customer needs vs. discretionary decisions
- Evaluate and provide Recommendations on design options, where there may be a variety of different solution alternatives
- Proven ability to create business relationships that are characterized by mutual trust and respect
- Creativity and Resourcefulness in presenting solutions
- Strong customer focused mindset and willingness to disrupt internal processes
- Time management, particularly important when supporting multiple Account Managers
**Technical Skills -**
- Strong understanding of Customer LAN architecture designs including switching (Port/Tag based VLANs), firewall, router, servers, and overall IP LAN design
- Networking technologies & protocols (wide/local area networking services) - TCP/IP, BGP
- Network-based & premise-based networking equipment - Cisco, Meraki and Aruba
- Unified Communication, IP Telephony Collaboration - Cisco HCS/IPT/UC/Broadsoft, Microsoft MS Teams (consulting) and Avaya
- SD-WAN/VPN technology (Cisco, Juniper and others) as it applies to site-to-site and client-to-site solutions
- In depth knowledge IPSec, SSL, and VPN technologies
- Strong understanding of voice services, phone systems, voice termination (analog, SIP, PRI), and call flow design
**Required Qualifications**:
- Bachelor’s degree in related field or equivalent experience or training.
- CCNP/CCDA/CCIE certification is a plus
- Minimum of 3 years of experience in customer facing technical sales
- Must have and maintain a valid driver’s license, insurance, and possess a vehicle.
- Bilingual (French and English), in both written and spoken is not required but a plus.
- Travel to partner or customer sites when needed - this role will require up to 25% travel
**Compensation**:
- Combination of market competitive base salary with potential for a significant amount of commissions
- Mileage Reimbursement
- Stipend allowance while traveling
**Role Type / Location**:
- Permanent full-time
Locations - Ontario - GTA, Alberta - Calgary, Edmonton, British Columbia - Vancouver
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ABOUT US*
TekSavvy prides itself on fighting for a fair playing field, protecting consumers’ rights online, and bringing Canadians the right options without artificial limits. We are proudly Canadian, customer satisfaction is our priority, and we strive to create a positive environment for our employees.
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HELP US MAKE A DIFFERENCE. APPLY TODAY.*
