Counter Person

**About us**

Fleet Brake has served the Heavy Duty, Industrial, Logging, Mining, Agricultural and Oilfield industries. Headquartered in Calgary, Fleet Brake remains a family owned Canadian business with locationsin Calgary, Lethbridge, Red Deer, Edmonton, Grand Prairie, Winnipeg, Mississauga, Montreal, Cornwall, and Penticton.

The history of our business goes back to 1914 when Henry McCoy moved to Edmonton from Montreal and opened a blacksmith shop in downtown Edmonton. In 1923, the advent of the Model T coupled with Alberta's rough roads provided Henry with the inspiration and opportunity to open a spring manufacture and repair business. The original family carried on the business of providing heavy-duty truck services for the next 88 years. In 1978, Fleet Brake was created by the Bzeta family and over the next several decades, parts sales, truck service repair and maintenance operations were expanded both geographically and in product offerings. In 2011, the Real McCoy Service Centres was acquired by Fleet Brake. With a century old legacy of serving the commercial vehicle business, Fleet Brake is positioned well for the next 100 years

With brand-name parts, expert heavy-duty advice, quality service, state-of-the-art buildings, and professional staff, Fleet Brake offers second-to-none service and sales of heavy-duty parts at competitive prices. Rely on Fleet Brake for the right people, with the right parts, in the right places, at the right price

Our work environment includes:

- Growth opportunities
- Safe work environment
- Casual work attire

Fleet Brake Parts & Service Ltd. (a division of Parts for Trucks) is one of North America’s fastest growing and largest independent distributors and marketers of heavy-duty parts and services. We have 14 locations spread from British Columbia to the Atlantic and have a proven track record. Our organization is powered by effective leadership, progressive strategies, and industry-leading best practices. More importantly, Fleet Brake is driven by talented, customer-focused people who value strong work ethics, innovation, and quality.

We are currently looking for an ambitious, self-driven individual who puts quality and customers first. Being a team player and working with others will be a key role in your success with Fleet Brake.

Please note: Remuneration dependent on experience

**Qualifications**:

- High school diploma or the equivalent
- Ability to read and comprehend instructions and information
- Excellent Customer Service Skills
- Basic computer skills (Windows, Explorer, Outlook, knowledge of _Karmak_ is an asset)
- Knowledge and experience in Heavy Duty parts
- Knowledge of Heavy Duty cataloging and/or inventory management systems
- Exceptional customer service and communication skills (both written & verbal)
- Ability to learn in a fast-paced retail sales environment
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

**Responsibilities**:

- Assist customers with heavy-duty parts questions and needs
- Provide excellent customer service to both shop and field technicians and assist at the counter with external parts.
- Clearly and effectively communicate product features, benefits, and warranty policy to customers
- Ensure all required paperwork is accurately completed including coding, costing, and pricing
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from an outside source and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Wrap or bag merchandise for customers and assist in loading to their vehicle
- Demonstrate a positive, helpful attitude and show professionalism in conduct and appearance at all times
- Makes sure all internal requests for parts are billed on the service repair order.
- Prepare invoice, receives payment from retail customers, or obtain credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Sets up orders for daily shipment, delivery, or pick-up.
- Solicits assigned accounts by phone.
- Help with shipping and receiving when required
- Help keep display areas clean and organized
- Be available at fiscal yearend to help with inventory
- Pick customer orders
- Be available to work a Saturday shift and be on-call after hours

**Salary**: $21.00-$23.00 per hour

Expected hours: 40 - 44 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Store discount
- Tuition reimbursem