Customer Service Team Lead

**Kaycan** **is a subsidiary of Saint-Gobain** -- the world’s largest building materials company with a 350-year legacy of innovation and growth. Saint-Gobain group is leader in sustainable product development and environmental stewardship. We’re proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada.

**Kaycan** has an exciting career opportunity for a **Customer Service Team Lead**based in **Ottawa**to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

**WHAT’S THE JOB?**

**Schedule**: Monday to Friday
**Status**:Full Time, permanent, On-site

**Here’s what you’ll be responsible for in this role**
- Reporting to the Branch Operations Manager, the Customer Service Team Lead will support Customer Service Representatives and lead by example towards the achievement of their goals through coaching, training and effective goal setting. The Customer Service Team Lead is accountable for all transactions assigned to the front office personnel, ensuring our customers are serviced in a professional and ethical manner and serves as a brand ambassador to all customers. You will work with a great team to deliver the following:

- Oversee and provide guidance to the customer service team to ensure prompt and accurate processing of transactions
- Build team commitment to high standards of service to exceed Customer expectations
- Prepare invoices and process in accordance with standard procedures
- Ensure adherence by all team members to corporate policies and procedures
- Address customer concerns in a professional manner, and with a positive resolution
- Conduct training sessions for Customer Service personnel on service activities and established procedures
- Participate in management of customer service personnel, including recruitment, selection, performance evaluations and training
- Supervise “day to day” functions related to the operations of the order desk
- Verify pricing and product availability
- Other duties as required.

**Here is what’s important to have to apply**:

- 2-5 years of experience in a similar role including in-person customer service, training and applicable supervisory experience
- Team player with excellent customer service skills
- Attention to detail and strong data entry skills
- Very good computer skills and experience with MS Office, data Entry and databases
- Well-organized with strong leadership skills
- Excellent verbal and written communication.
- Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA)._

**We offer excellent training programs, opportunities for advancement, a comprehensive benefits package, as well as a stimulating and exciting work environment.**
- Besides a great work culture where we work hard, while trying to have fun with various events, regular company wide activities geared towards our employees and a strong safety culture
- Excellent healthcare benefits package
- Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program.
- Financial Security: Competitive RRSP plan
- Volunteer Day off: Give back to the community - each employee has one paid day a year that they can use towards volunteering their time and effort with a registered charity.
- LiveWell Program: Rewarding you for living a healthy lifestyle.
- And more

**WHY WORK WITH US?**

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

**Job Types**: Full-time, Permanent

Pay: $54,500.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person