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Customer Service Representative

3 weeks ago

Abbotsford, Canada TRIPLE EIGHT TRANSPORT Full time

**Are you a dynamic, detail-oriented customer service focused team player?**

**Do you want to be a part of a creative and engaged customer service team within a growing organization?**

**Responsibilities include**:

- Processes and inputs all customer orders, generates work orders and checks orders for special requests.
- Schedules inbound or outbound customer appointments and communicates expected lead times and special accommodations.
- Liaising with facility and in house operations teams through effective communication to coordinate shipments and provide exceptional service to customers in a timely manner.
- Ensures proper invoicing of accounts by identifying all services performed so they can be communicated to billing department.
- Anticipates and prevents delays or other things that can adversely affect the customer.
- Keeps customers informed about the status of pending actions and inquiries about customer satisfaction to ensure consistent level of service targets are being achieved.
- Ensures proper invoicing of accounts by identifying all services performed so they can be communicated to central billing.
- Liaises with the customer to address any damages or returns (OS&D). Investigate and complete relevant paperwork.
- Works effectively as a part of a team
- Excellent problem-solving skills
- Must have reliable Transportation
- Proven team player with ability to align position goals with corporate strategic goals
- Proven strength in communication and relation building
- Minimum of 2 years of experience in a dispatch or planning role required
- Minimum of 1 year of customer service experience would be an asset
- Some post-secondary education is an asset
- Strong time management skills with the proven ability to multitask
- Strong work ethic and superior attention to detail
- Strong knowledge of Microsoft Office
- Must be legally allowed to work full time in Canada

**Why choose Triple Eight Transport Inc.?**
- State of the art facility
- Regular company lunches for special events
- Annual Summer Corporate team building event
- Annual Winter Holiday party with amazing prize draws rewarding our valuable team because our people are important to us
- Opportunities for growth within the company as we continue growing
- Our open door policy shows we value communication and building strong, meaningful relationships across our workplace
- Competitive wage and vacation packages
- Very competitive Extended Health Benefits package for full time employees

**Shift: 7:00AM - 4:00PM**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Freight Brokers & Agents: 1 year (preferred)