Customer Service Team Leader

3 days ago


Milton, Canada Riptide Full time

Our **Customer Service Leader** loves to interact with and help solve customers’ problems As part of the Customer Service Team, the Customer Service Leader (CSL) genuinely cares for each customer and is confident at troubleshooting and investigating issues when there is not enough information to resolve a question or complaint. This role includes selecting, motivating, coaching, inspiring and training the customer service team on the best ways to approach customers and attend to their needs. Our CSL helps develop and document key processes and keep them updated as he/she identifies opportunities to enhance the customer experience. Customer Service Representatives are the face of our company to most customers and, thus, play a critical role in business development and setting the tone of our relationships.

Salary Range $65000-$70000

**We expect our Customer Service Leader to be**:

- Energized and passionate about what they do - always
- Professional and friendly, including with challenging customers.
- Committed to satisfying the customer, all the while doing the right thing for the company.
- Comfortable with technology - a fast learner.
- A world-class communicator - able to effectively share information in a written and verbal manner.

**Qualifications**
- Strong core values and integrity.
- 4+ years of experience in a fast-paced business environment focused on customer service and/or marketing.
- A knack for identifying process improvement opportunities and a passion for executing on these opportunities.
- A balance of fun, friendly and professional demeanor.
- A track record of following through on commitments.
- Excellent planning, organizational, and time management skills.
- Experience leading and developing high performing teams
- Bilingualism (French, English) is highly valued.

**Additional Information**
- You will learn how _we_ build and run a business _while being part of a dynamic team_.
- Growth opportunities will be limitless.
- Eligible to participate in Industry-leading profit sharing opportunity
- Comprehensive Benefits and Wellness programs
- Optional Pension Plan and Group RRSP



  • Milton, Canada Parker Hannifin Full time

    Join to apply for the Logistics and Customs Leader role at Parker Hannifin Position Summary The Logistics and Customs Leader will oversee inbound/outbound logistics and customs clearance operations, manage teams and carriers, and resolve issues to ensure compliant, on-time movement of goods. Scope of Leader & Interaction This position will report to Division...


  • Milton, Canada Parker Hannifin Full time

    Join to apply for the Logistics and Customs Leader role at Parker Hannifin Position Summary The Logistics and Customs Leader will oversee inbound/outbound logistics and customs clearance operations, manage teams and carriers, and resolve issues to ensure compliant, on-time movement of goods. Scope of Leader & Interaction This position will report to Division...


  • Milton, Ontario, Canada Parker Hannifin Full time

    Position SummaryThe Logistics and Customs Leader will oversee inbound/outbound logistics and customs clearance operations, manage teams and carriers, and resolve issues to ensure compliant, on-time movement of goods.Scope of Leader & InteractionThis position will report to Division Supply Chain Manager. The Logistics and Customs Leader will manage essential...


  • Milton, Canada 511 Food Service Full time

    This position is responsible for overseeing the satisfaction of customers as it pertains to all operational functions of Company. This position is highly detail oriented, and requires the ability to multi-task and work independently in addition to a team environment. By providing superior customer service, strong communications with our customers is...


  • Milton, Canada Food Service Solutions Full time

    **Position Summary**: The Customer Service Representative is responsible for managing customer orders, ensuring accuracy and efficiency in order processing, and delivering excellent customer service. This role requires strong attention to detail, effective communication skills, and the ability to thrive in a fast-paced environment. **Key...

  • Team Leader

    1 week ago


    Milton, Canada Skanna Systems & Investigations Inc. Full time

    **About the Job** **Team Leader OVERNIGHT Security Guard** We are currently hiring a Security Guard Team Lead to join our organization in Milton, Ontario. - Strong communicator who can effectively engage with all stakeholders. - Capable of working in both a team and an independent environment. - The ability to prioritize multiple demands. - Perform...


  • Milton, Canada AmerisourceBergen Full time

    - What you will be doing PRIMARY DUTIES AND RESPONSIBILITIES:_ - Organize tasks between CSRs to ensure balance of work load among the team - Act as a liaison between other members of the team - Review call audits and provide feedback to CSR as required - Assist in system testing when onboarding new clients or programs - Onboarding of new CSRs - Compile and...


  • Milton, Canada Permacon Full time

    **Customer Service Representative - Milton, ON** Permacon, a CRH Company, is a leader and pioneer in the manufacturing of concrete masonry and landscaping products. Permacon is a division of Oldcastle APG and operates 9 plants in Ontario and Quebec. We are currently looking for a **Customer Service Representative** to fill a position at our Milton...

  • Team Leader

    2 weeks ago


    Milton, Canada DSV Full time

    Work for a Global Logistics leader by joining DSV; a dynamic, ethical and forward thinking company. Headquartered in Denmark with successful operations in 80 countries and the fastest growing logistics provider in North America! DSV continues to expand its footprint in Canada, and therefore requires an individual who thrives in a fast paced environment,...


  • Milton, Canada Parker Hannifin Full time

    A leading manufacturing company in Milton, Canada, is seeking a Logistics and Customs Leader to oversee logistics operations and manage the Customs team. This full-time role requires a minimum of 5-7 years of experience in transportation and logistics, along with strong analytical skills. Key responsibilities include ensuring compliant and timely movement of...