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Assistant Defect Manager
2 weeks ago
Requisition ID: 179982 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **_ Purpose_** **_Accountabilities_**: - Lead activities involved with identification, resolution, communication and delivery of production and test defects - Coordinate defect analysis with all stakeholders to understand the impact of defects and any workarounds necessitated - Coordinate production defect delivery and support Quality Assurance teams during testing - Interface with IT teams (including external vendors) to document effort estimates and risk assessments - Partner with business stakeholders to ensure proper prioritization of defect delivery - Coordinate with Release Management and Vendor Management to understand and align on budget/costs - Provide regular and ad hoc reporting on defects at both a summary and detailed level - Identify opportunities for improvement of the defect management process, and implement those improvements - Support incident management processes in the identification of known issues - Responsible for the Root Cause Assessment of defects, and preventative measures identified and implemented - Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. **Functional Competencies** - Understanding of customer behaviour, and experience in frontline customer service - Ability to synthesize data into actionable insights and recommendations - Strong quantitative skills, experience in developing dashboards, ad-hoc analysis and visualization tools - Excellent communication, collaboration, and planning skills; proven success in communicating ideas to various stakeholders - Outstanding team player with a positive attitude, with a strong sense of ownership and accountability - Highly self-motivated, self-starter able to work independently - Ability to work in a changing environment with ambiguity **Education / Experience** - 2+ years’ experience within financial services, management consulting, and/or other fields with a demonstrated capacity to take a holistic view of the customer experience - Undergraduate Business (or related discipline) or post graduate degree. - Location: Ottawa **What's in it for you?** - We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success - We are committed to investing in our employees and helping you continue your career at Scotiabank - Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones - A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, dental benefits and much more Location(s): Canada : Ontario : Ottawa Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
