Telecommunications Services Coordinator

The Government Mobile Communications Branch (GMCB) seeks a talented Telecommunications Services Coordinator to support and coordinate telecommunications services across the province, ensuring 24/7 service. **Click here** to learn more about the Ministry of the Solicitor General. - 21 College Street, Toronto - 200 First Avenue, North Bay - 435 James St South, Thunder Bay **OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service. We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's **Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation. **What can I expect to do in this role?**: In this role, you will: - Analyze patterns and trends in recurring issues reported by users. Research and collaborate with various teams to develop recommendations to address these problems. - Review a variety of radio site performance reports to ensure network stability. Identify and escalate any incidents related to instability or outages. - Manage the operational disposal of bulk user equipment, network infrastructure, and civil infrastructure requests. - Provide technical expertise to support the radio operations team in handling incidents, problems, and work orders. **How do I qualify?**: **Technical Knowledge**: You can demonstrate knowledge of: - telecommunications technology, including public safety radio networks, operations, and current/emerging technology. - trunk radio technology as it applies to radio-to-radio transmission, and network infrastructure components, including, towers, shelters, and power systems. - technical, analytical/troubleshooting, research and problem-solving skills to ensure vendor support in resolving radio network infrastructure and various specialty systems. - performance measurement systems, tools and techniques, such as metrics, to interpret performance measurement reports. - service level agreements to ensure requests are resolved and fulfilled within timelines. - Information Technology Infrastructure Library (ITIL) best practices in incident, change, configuration, project, time, and problem management. - standards, procedures, and tools for version control and release management. **Analytical and Research Skills**: You can: - assess the condition, technical performance, and capacity of network and telecommunication systems. - identify, determine and resolve technical problems and recommend solutions. - develop backup procedures, disaster recovery plans, and co-ordinate work of team to install network/telecommunications hardware, software and upgrades. **Interpersonal and Communication Skills**: You can: - liaise with all levels of personnel including non-government contractors, to resolve issues and present technical information. - write technical documentation for network and operating procedures/instructions, explain technical issues, and define user needs to vendors/designers. - work collaboratively/cooperatively in a team environment and with other stakeholders, including staff from other branches, vendors and users. - investigate and respond promptly to any reports of faults. **Organization Skills**: You can: - manage multiple concurrent incidents and service requests. - prioritize work and use sound judgement skills to determine when risks and issues should be escalated. - work in a fast paced, dynamic environment with geographically distributed team members and stakeholders with limited supervision. **Additional Information**: **Address**: - 1 English Temporary, duration up to 18 months, 200 First Ave W, North Bay, North Region or 21 College St, 3rd Flr, Toronto, Toronto Region or 435 James St S, Thunder Bay, North Region, Criminal Record and Judicial Matters Check, Local Police Databases Search **Compensation Group**: - Ontario Public Service Employees Union- Understanding the job ad - definitions - **Schedule**: - 6**Category**: - Information Technology**Posted on**: - Monday, November 25, 2024**Note**: Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.