Service Specialist Ii

Position Information

**Job Title**
- Service Specialist II

**Appointment Type**
- Full-time Temporary

**Position Dates**
- September 8, 2025 - June 30, 2026 (possible extension)

**Hours per week/FTE**
- 35

**About the Position**
- Testing Services requires an energetic individual with strong organizational, technical, and interpersonal skills to serve as a Service Specialist II. Reporting to the Testing Services Coordinator, the Service Specialist II is responsible for performing day-to-day activities associated with proctoring exams for students from Lethbridge Polytechnic and other educational institutions, community members, and professional associations.
- To effectively meet clients’ needs, the Service Specialist II must thrive in a fast-paced environment, working with frequently changing information and dealing effectively with large volumes of people.

**Position Details**

**Job Duties**:

- Administering, proctoring, and supervising a broad range of exams (face-to-face and online) while maintaining high standards of accuracy and adhering to protocols to ensure exam security;
- Providing technical support to individual students and external stakeholders for online testing;
- Approving external proctors and providing instruction on the administration of Lethbridge Polytechnic placement tests and distance learning exams;
- Using web-based calendar software for scheduling and managing exam bookings;
- Maintaining a high standard of accuracy and confidentiality with keen attention to detail in processing information;
- Providing high-quality, professional customer service to students, faculty, staff and other testing centre clients;
- Providing support for administration of accommodated exams;
- Supporting operations in both Testing Services offices, as assigned; and
- Completing general office and clerical duties, as assigned.

NOTES:
Current students cannot occupy this role due to the requirements of the position.

**Required Qualifications**
- Minimum two-year diploma plus at least one year of related experience; a combination of education and work experience may be considered.
- Excellent interpersonal communication, time management, problem solving, and organizational skills.
- Ability to exercise independent judgment in decision making.
- Ability to work accurately and precisely with tasks of a detailed and confidential nature.
- Conscientious adherence to guidelines, performance standards, and policies is essential.

**Preferred Qualifications**

**Salary**
- AUPE Class Level 7 Step 1 $24.04/hr

**Working Here**
- Lethbridge Polytechnic is learner-focused, with an emphasis on experiential and flexible learning experiences and work-integrated learning. We have a strong connection to our community and to the land and promote a work environment that supports professional development and employee wellness, including flexible work arrangements and scheduling that promote work-life balance. In addition, we prioritize equity, diversity, and inclusion across all areas of our campus community. Our team offers a supportive atmosphere in which we all contribute to shared leadership and achievements. We’re also committed to providing all the tools, resources, and expertise team members need to succeed in their roles.

**Lethbridge advantages**
Lethbridge offers a relatively low cost of living, with mild winters and sun-filled summers. Outdoor adventures await you in the city’s vast park systems and river valley, and we’re located just an hour and 20 minutes from the mountains. Enjoy the advantages of small-city life while accessing the many amenities of a larger city, including arts and culture, sport and recreational facilities, and year-round family-friendly events.

Lethbridge Polytechnic is proud to be an equal opportunity employer committed to creating a diverse environment for all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, disability, and age.

Posting Detail Information

**Posting Number**
- T25-00427

**Open Date**
- 07/18/2025

**Close Date**

**Open Until Filled**
- Yes

**Special Instructions to Applicants**
- This position is for coverage of a maternity leave with a possibility of extension.