Customer Service Representative

3 days ago

Markham, Canada RG Henderson Full time

**About Us**

**RG Henderson**

We are the largest commercial food equipment repair company in the Greater Toronto Area and operate across Ontario. We provide Repair Services, OEM Parts, Installation, and Planned Maintenance Programs for a variety of commercial food service equipment. We are the leader within our industry and are looking to grow our team

**Job At A Glance**:
**A Typical Day**:

- Manage all inbound/outbound calls in a courteous, client-oriented manner.
- Process customer service requests through the computer system, ensuring accuracy.
- Maintain strong working relationships within the Service Department.
- Responsible for handling customer service requests from creation to completion, ensuring exceptional service.
- Handles all incoming communication from customers and other stakeholders.
- Provides customers with updates, ETA's, schedules and contacts subagents, technicians and other stakeholders as needed.
- Act as the primary contact for conflict resolution by demonstrating strong listening and negotiation skills while speaking with irate customers to reduce escalation and increase customer satisfaction.
- Builds positive relationships with all customers through active listening and providing opportunities to the customer for better service.
- Warranty verification.
- COD Payment processing.
- Other duties as assigned

**What You Need To Land This Opportunity**:

- Minimum high school graduation required.
- Minimum of 1-2 years' experience working in customer service.
- Must have experience with a current ERP system.
- Minimum 50 wpm.
- Ability to keep information confidential.
- Strong data entry skills, basic math and proofreading abilities.
- Strong time management, organization and multitasking abilities.
- Manual dexterity required to use desktop computer and peripherals.
- Ability to sit, and operate a computer and telephone for long periods of time.
- Lifting or moving up to 10lbs (4.5kgs) may be required.
- Overtime may be required

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