Concierge - Night Shift

2 weeks ago

Sherwood Park, Canada Christenson communities Ltd Full time

This position is responsible for providing concierge services for the residents of the community and to ensure the security and safety of the building and residents during non-business hours.

**KEY RESPONSIBILITIES**
- Represent the organization providing positive first impressions. Present an approachable and professional image in personal appearance, manner, communication and demeanor.
- Provide residents and visitors an experience that will always be remembered and with the highest level of service and responsiveness. To always behave in a friendly and professional way to residents and staff.
- Provide personal services of the highest level that may include, but not limited, to taxi/DATs booking, restaurant reservations, grocery delivery, recommend location for services nearby in the community etc.
- Maintain a work environment of cleanliness and organization.
- Assure prompt and positive action on all resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services and building issues.
- Use professional telephone etiquette in handling resident requests. Use work order system when necessary.
- Provide support at front desk and administrative assistance as required
- Provide access control services and remain vigilant of non-residents and their purpose for being on property.
- To recognize and assist with the additional needs of vulnerable adults and the elderly. To be responsible for the health, safety, security, welfare, environmental and fire safety/emergency arrangements for yourself and the community residents.
- Conduct routine patrols of the complex premises to ensure the overall safety and security of the building.
- Collaborate with emergency services (police, fire department, etc.) if required, providing them with accurate and necessary information.
- Support the building with light housekeeping as required.
- To ensure all safety accidents/incidents are reported using the company’s reporting procedure.
- To undertake any reasonable request made by the Company

**KNOWLEDGE, SKILLS AND ABILITIES**
- Must demonstrate a positive attitude and professional demeanor, serving as an ambassador for the company, and encouraging other employees to do the same.
- Ability to carry out instructions furnished in written, oral, or diagram form.
- Requires strong communication, organizational, decision-making and interpersonal skills.
- Good written and verbal communication
- Ability to be detail-oriented while maintaining thorough follow-through.
- Ability to multi-task and to work well under pressure.
- Requires professional demeanor with ability to use independent judgment to handle any customer services matters in satisfactory manner.
- Proficiency with electronic resources such as Internet search, Outlook and Word.
- Ability to stand, walks, sit, talk, and use phone. Ability to lift up to 20 pounds.
- Valid Criminal Record Check
- Able to work unsupervised
- Ability to work flexible shifts

**Disclaimer**

This job description indicates representative responsibilities and specifications of the position only and should not be considered to necessarily represent all responsibilities and specifications of the position. The incumbent may perform other duties as assigned, which are not specified in this description. A review and update of this job description will take place at the yearly performance review.

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