Admin Rep Intake Worker

Pay Rate: $20.99 per hour - Check out the YMCA’s total compensation package

Location: 4580 Dufferin Street, North York

Work Hours: 22.5 hours per week

Employment Type: Contract Hourly (until March 2026)

Number of Vacancies: 1

Anticipated Start Date: November 24, 2025

Deadline to Apply: October 27, 2025 at 5:00 pm

**Be the Spark** Join our passionate team and help us to achieve great things in our community

The Administrative Representative is part of a diverse team helping newcomers find information and assisting with their settlement in Canada. The Administrative Representative welcomes and provides excellent customer service to NIC members. The position requires administrative support including entering member information into NIC database, providing general clerical support; and supporting senior staff with statistical reports. The Administrative Representative provides translation/interpretation when needed; assisting newcomers make a smooth transition into Canada.

**In this role, you will**:

- Greet members with a warm and welcoming approach, assist them with the intake process; refer unregistered members to appropriate service providers or community agencies; provides translation/interpretation when needed
- Provide members with an orientation to all services available at the Centre; instruct members in the use of equipment and software; assists members in the use of computers and other equipment to conduct information searches; troubleshoot common equipment problems (computer, printer, fax machine, telephones, photocopier, etc.)
- Perform data entry input and retrieval, ensuring the data is complete and accurate; maintain an organized, accurate member filing system; provide support in program statistical reports
- Perform various administrative support duties such as ordering necessary office supplies and maintaining an accurate inventory of all program supplies and equipment; responsible for mailings, faxing and photocopying as required
- Assist in maintaining staff bulletin boards, member displays and other communications, as per program standard; provide support to volunteer development
- Perform other duties as assigned

**You bring**:

- Completion of post-secondary courses in related field or equivalent experience
- Previous administrative/clerical work experience
- Knowledge of settlement services and community information resources an asset
- Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, community partners, staff and volunteers; excellent written communication skills.
- Flexibility regarding work location and hours, including evenings and Saturdays
- Ability to communicate in another language is an asset
- Flexibility regarding work location and hours, including evenings and Saturdays.
- Excellent understanding of diversity, inclusion, and equity, including the ability to identify and address barriers in Employment and Community Programs, work effectively with diverse stakeholders, and integrate equity into program design

**What you need to succeed**:

- Commitment to the YMCA’s Mission, Vision and Values
- Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
- YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

**Why work for the YMCA?**

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2025-2030 strategic plan, Greater Together, which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

Check out the next steps in our recruitment process