Hybrid Desk Estimator

2 weeks ago


Kitchener, Canada Paul Davis Kitchener Waterloo Full time

**Job Overview**
**The Hybrid Desk Estimator, reporting to the General Manager, is responsible for preparing highly accurate estimates for reconstruction, emergency services and content services using 3D scans and project scopes. This role is critical to ensuring that every estimate maximizes the number of chargeable line items while carefully considering the gross profit margin. The position is hybrid in nature, requiring work from both home and the office.**

**Core Competencies**
- **Technical Proficiency: Expert use of estimating software (Xactimate and/or Symbility) and familiarity with modern digital tools.**:

- **Client Focus & Communication: Proactive, clear communication with clients, adjusters, and internal teams.**:

- **Team Collaboration & Leadership: Ability to work independently and collaboratively; willingness to mentor junior staff when needed.**:

- **Attention to Detail: Consistently accurate work with a strong focus on capturing every chargeable element in an estimate.**:

- **Profit Orientation: Keen understanding of cost and pricing strategies to ensure estimates are both competitive and profitable.**:

- **Time Management & Adaptability: Efficiently manage tasks in a dynamic, hybrid work environment.**

**Responsibilities**

**Estimate Preparation**:

- **Prepare detailed and accurate estimates using Xactimate or Symbility within 24 hours of assignment.**:

- **Ensure that estimates are comprehensive—incorporating the maximum number of chargeable line items—and reflect a strong consideration for gross profit margin.**

**Client & Pre-Sales Support**:

- **Collaborate directly with clients to explain the estimation process, address inquiries regarding cost drivers, and secure estimate approval.**:

- **Provide clear guidance on how proposed changes can impact the overall scope and pricing.**

**Estimate Coordination & Follow-Up**:

- **Work closely with project managers to review project outcomes, gather feedback, and identify opportunities for process improvements.**:

- **Ensure that actual project results align closely with the initial estimates, adjusting practices as needed to optimize profitability.**

**Training & Mentorship**:

- **Assist in training and mentoring junior estimators on software updates, industry best practices, and strategies for maximizing chargeable items within estimates.**

**Documentation & Confidentiality**:

- **Maintain accurate records of estimates and client communications.**:

- **Adhere to company confidentiality policies regarding client and internal data.**

**Qualifications**
- **Proven experience using Xactimate and/or Symbility.**:

- **Bachelor’s degree or equivalent industry experience.**:

- **Demonstrated customer service skills.**:

- **Preferred industry certifications (e.g., Level 1, 2, and/or 3, IICRC, Lead) are an asset.**:

- **Minimum of 3 years of experience in a construction-related trade, estimating, or insurance restoration.**:

- **Excellent written and verbal communication skills.**:

- **Ability to work effectively both independently and as part of a team.**:

- **Commitment to safe working practices in diverse environments.**

**Work Environment & Physical Requirements**
- **Hybrid Work Model: This position requires both remote work (home office) and on-site work in the office.**:

- **Must be able to communicate effectively via phone and video conferencing.**:

- **Expect prolonged periods at a computer.**

**Job Type & Compensation**
- ***:

- **Compensation: Salary-based, commensurate with experience**:

- **Expected Hours: 40 hours per week**:

- **On-Call Requirements: No**:

- **Overtime: Yes**

Pay: $60,000.00-$80,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care
- Work from home

Flexible language requirement:

- English not required

Schedule:

- Monday to Friday
- Overtime

**Experience**:

- restoration estimating: 3 years (preferred)

Work Location: Hybrid remote in Kitchener, ON N2R 1J2

Expected start date: 2025-03-04



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