Duty Manager

8 hours ago


Burnaby, Canada ChoCho HotPot Full time

**Position: Front of House Duty Manager**
**Location**: Chocho All You Can Eat - Burnaby
**Employment Type**: Full-time

**About Us**:
At **Chocho All You Can Eat Hot Pot Restaurant**, we pride ourselves on offering a dynamic dining experience with an extensive selection of fresh and flavorful dishes. As one of Burnaby’s favorite dining destinations, we are looking for a skilled and enthusiastic Duty Manager to lead our team and deliver outstanding service to our guests.

**Responsibilities**:

- Oversee daily operations to ensure exceptional service and smooth workflows.
- Supervise, train, and mentor front-of-house staff.
- Address and resolve guest inquiries and complaints in a professional manner.
- Ensure health, safety, and cleanliness standards are consistently maintained.
- Manage inventory, monitor stock levels, and coordinate with suppliers as needed.
- Manage staff schedules to optimize labor costs and coverage.
- Collaborate with the management team to implement promotions and improve processes.
- Provide hands-on leadership during peak hours to ensure customer satisfaction.

**Requirements**:

- Proven experience in a managerial or supervisory role in the restaurant industry.
- Strong problem-solving and organizational skills.
- Excellent communication and interpersonal abilities.
- Ability to work in a fast-paced, high-pressure environment.
- Familiarity with all-you-can-eat dining concepts is an asset.
- Flexible availability, including evenings, weekends, and holidays.
- Proficiency in English; additional languages are a bonus.

**What We Offer**:

- Competitive salary with performance incentives.
- Opportunities for career development and growth.
- A supportive and team-focused work environment.
- Staff meals, employee dine in discount and other perks.

**How to Apply**:
Pay: $17.40-$27.00 per hour

Additional pay:

- Tips

**Benefits**:

- Extended health care

Flexible language requirement:

- French not required

Schedule:

- Night shift

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2025-02-01


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