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Manager Distribution

2 weeks ago

Richmond, Canada Harbour Air Ltd Full time

**NOW HIRING**:

- Manager Distribution

We are seeking a dynamic Manager of Distribution as the business owner for Harbour Air’s indirect sales distribution in both legacy EDIFACT and NDC channels. They will have responsibility for delivering our NDC merchandising strategy as well as building the NDC sales channel revenue. The Manager will also work closely with the wider commercial function and lead strategy activities such as recommending deal economics, tactical initiatives and contractual support activities to guide the sales teams in optimizing the performance of Harbour Air’s sales programs.

**WORK HOURS**: Office hours

**LOCATION**: Vancouver or Victoria, BC, and as per the work-from-home policy

**TERM**: Full Time Regular

**DEPARTMENT**: Commercial

**COMPENSATION AND BENEFITS**: Competitive wages, excellent benefits, and flight perks (including discounted travel on Harbour Air and a global network of partner airlines), discounts at local restaurants and partner organizations, staff events and much more

**Responsibilities and Expectations**
- Advocate for and embed a culture of collaboration, innovation, creativity, and continuous improvement within the marketing team and across the organization.
- Oversee the delivery of NDC business implementation including, scope, change management and business readiness
- Develop and communicate a clear team vision that aligns with Harbour Air’s objectives, ensuring all solutions meet agency expectations and effectively address business needs.
- Analyze the cost drivers of indirect NDC distribution and develop a profitable cost of sale model for all indirect sales programs to ensure accurate financial forecasting and reporting.
- Develop sales plans, tactical offers and targets for focus markets in partnership with Revenue Management.
- Own and manage the Sales Distribution business case and strategy, ensuring alignment of scope to achieve NDC revenue and partner onboarding targets while overseeing the ongoing project budget in partnership with IT
- Work with the VP Commercial to ensure Distribution and Agency contracting terms and payments align.
- Review sales data and provide recommendations for a suitable commercial model for content distribution in the indirect sales channels.
- Negotiate all GDS contracts and other relevant indirect distribution agreements in support overall distribution strategy
- Analyze pricing/incentive data and adjust strategies when necessary to maximize revenue.
- Analyze sales data, market trends, and customer feedback to continuously improve sales strategies and identify areas for growth.
- Generate regular sales reports and performance analyses for senior management.
- Present sales results, forecasts, and strategic recommendations to the executive team.
- Own and manage all third-party distribution vendor relationships.
- Own and manage the business relationship with Harbour Air’s PSS and all third-party distribution and technology partners, ensuring the necessary functionality is in place. When gaps exist, define the required functionality and oversee the roadmap to implementation
- Own and manage the business relationship with Harbour Air’s PSS and all third-party distribution and technology partners, ensuring the necessary functionality is in place. When gaps exist, define the required functionality and oversee the roadmap to implementation.

**Qualifications/Assets**

IDEAL EXPERIENCE
- 8+ years of relevant work experience in airline distribution, sales and strategy development, project management, or other related areas
- Experience defining and executing an airline’s content strategy related to New Distribution Capability (NDC) is required

**JOB PROFILE** - Your Flight Path to Success
- Excellent communication skills (both written and verbal) to clearly communicate complex travel agency operational procedures to the broader leadership team, make recommendations and attain desired outcomes to support the indirect sales channel
- Proven organizational and project management skills with the ability to manage multiple simultaneous projects under tight deadlines

**EDUCATION**

Bachelor’s degree in business or a related field; master’s degree is a plus

**CRITICAL CAPABILITIES**
- Working knowledge of the link between the GDS and Airline PSS
- Strong intellect with ability to absorb input from multiple internal and external sources and translate into effective and actionable strategies and initiatives
- Collaborative, solution-oriented leader, preferring to work with others and open to change.
- Solid business acumen with strong financial and analytical skills and airline industry knowledge; ability to make high-impact decisions based on quantitative and qualitative factors
- Proficiency in sales software, CRM systems, and data analytic tools
- Strategic thinker with a creative mindset and a willingness to experiment with new ideas
- Excellent written and verbal communication skills.

**ABOUT HARBOUR AIR**

**DEADLINE**