Case Coordinator

2 weeks ago

Sherbrooke, Canada Global Excel Management Full time

**Job Description**:
Are you a driven and dedicated individual? As a Case Coordinator on our Case Management Team, you will proactively provide support to insured members in emergency situations by coordinating and managing access to eligible medical benefits.

**What does your typical day look like?**
- Monitor hospitalized and outpatient clients, update claim notes and keep record of decisions and cost to dates / reserves. Set objectives to meet the needs of the client/insurer;
- Provide accurate and complete information to identify solutions to customers, health care facility/provider, and insurance partner inquiries by utilizing appropriate insurance policies and reference material;
- Work closely with the Medical team, Managed Care, Case Coordinators, and other Global Excel departments when applicable;
- Provide emotional support to families in need to assist them in coping with a difficult situation;
- Initiate and coordinate medical patient transfer to promote client safety and contain costs as well as vehicle returns when needed;
- Identify solutions to customers, facilities/providers issues, inquiries by providing accurate, reliable, and complete program information.

***
**What skills and experience are we looking for?**
- University Degree/College Diploma;
- Post-Secondary education or certificate/college diploma in medical terminology or real world equivalent practical experience (preferred but not required);
- Excellent written and verbal communication skills with proven ability to communicate medical terms/concepts to diverse groups, including medical professionals and the general public;
- Able to work independently or as part of a team;
- Excellent organizational and time management skills;
- Strong interpersonal skills - patient, calm and controlled demeanor;
- Computer skills (Windows, Excel, data entry);
- Good understanding of world geography and current events;
- Able to multitask and handle fluctuating work volumes in a fast-paced, customer-focused environment;
- Able to work various shifts and days of the week as required;
- Ability to speak clearly and communicate well in English and French, both written and spoken are considered an asset.

**When you apply**:

- If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you:
**At Global Excel we believe in investing in our employees**
- Competitive wages plus group health /dental, life and travel insurance, RRSP matching.
- 2 weeks’ vacation.
- Growth and advancement opportunities.
- A flexible and supportive work environment offering several health & wellness initiatives with and excellent EAP program.
- Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.
- Work life balance.

**To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website**:

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