Teller/customer Service Representative

6 days ago

Markham, Canada CTBC Bank Corp. (Canada) Full time

**Bank Teller (Bilingual Mandarin)**
- Working Hours: 37.5 hours per week from Monday to Friday 8:45 am
- 5:15 pm;
- Well designed on-the-job training and coaching will be provided;
- An entry level role but can provide multiple career development opportunities.

**Description**:
CTBC Bank Corp. (Canada) is a subsidiary of CTBC Holding Company Ltd (CTBC Bank). We are part of a global banking network and amongst the largest and most profitable privately owned banks headquartered in Taiwan. If you are looking for an opportunity to grow and learn in financial services, join us at CTBC Bank to expand your experiences in financial services, customer relations, and banking. At CTBC Bank Corp (Canada), we offer positive customer experience. As a team of customer services representative will work together achieve what matters most to our clients. We learn, we grow, and we excel together. We Are Family.

**Qualifications**:

- Fluency in Mandarin Chinese and/or Taiwanese Dialect an asset.
- High school diploma minimum. University degree in business studies an asset.
- At least 1 year of direct Customer Service Representative experience at a Canadian banking institution.
- Clerical, administrative, cash handling, sales and customer service experience preferred.
- Good knowledge of customer service principles.
- Good computer skills.

**Job Duties**:

- Greet and be the first point of contact to customers.
- Accept and process cash withdrawal and payment orders from Customers.
- Perform cash auditing.
- Balance daily transactions against related banking general ledger.
- Prepare large cash transaction / suspicious transaction reports.
- Cross sell bank products and services to customers.
- Record all transactions promptly, accurately and in compliance with banking procedures.
- Identify referral opportunities and make relevant referrals.
- Ensure compliance with all internal controls and established policies and procedures.
- Other duties and projects as assigned by management.

**Competency**:

- Strong numerical ability
- Excellent listening and communication skills
- Able to multitask as needed
- Problem Solving skills
- Customer Service Oriented
- Honesty and Integrity

**Salary**: From $15.55 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
We follow public health protocol to protect our customers and employees. Masks, dividers, sanitizer are available.

**Experience**:

- Customer Service: 1 year (required)

**Language**:

- Mandarin (required)

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