Bilingual Customer Service Representative

2 days ago

Quebec City, Canada Now Prepay Full time

**Overall Objective**:
**Key Responsibilities**:

- Deploy, maintain, and support the hardware and software used in support of the customers to ensure reliability and adherence to contract specifications.
- Respond proactively to all customer inquiries in a timely fashion; providing excellent customer service and maintaining lasting business relationships.
- Answer customer questions and requests regarding their service; providing appropriate information, assistance and advice.
- Provide successful resolution to all customer complaints; ensuring the customer is satisfied with the end result.
- Report escalating and severe issues to management to assist in the resolution process; keeping customers updated on the progress and acting as the primary point of contact.
- Assist in the development and maintenance of FAQs, support processes and other supporting documentation for customers.
- Conduct checks verifications requested by third parties
- Perform other duties as assigned.
- Appropriately record all resolved and unresolved customer issues in the database according to Now Prepay processes and procedures.
- Continually preserve the confidentiality and security of customer data and information.
- Liaise with management regarding operational errors, improving processes and providing technical assistance to customers.

**Qualifications & Experience**:

- Bilingual (English/French/Spanish)
- High school diploma or GED required
- Strong customer service and troubleshooting skills
- 1-2 years of Customer Service or Call Center experience preferred
- Technical support experience is an asset, specifically with Point of Sale devices or telecom environments.
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Able to adapt to changing environments
- Able to learn quickly with little direction
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

**Working Environment**:

- Travel may be required - from time to time, we may offer training in our various offices
- Manual dexterity required to use desktop computer and peripherals
- Overtime as required
- Flexibility to working various shifts including evenings and weekends
- Required to work holidays excluding Christmas Day
- Must have access to a quiet home office space with adequate privacy and a fast and stable internet connection
- This is a hybrid role, must be available to come into the closest office at least 2-3 times a month

**Job Types**: Part-time, Permanent

Pay: $19.00-$20.00 per hour

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- French or Spanish (required)

Work Location: Hybrid remote in Quebec City, QC

  • Bilingual Customer Service Representative

    2 days ago

    Quebec City, Canada 3PL Vision LLC Full time

    **Key Responsibilities**: - Conduct verbal intakes and gather referral information from clients - Enter and update new referrals and file closures in case management system - Process mail, faxes, invoices, and file-related requests - Provide administrative support to case managers (e.g., data entry, creating template letters, maintaining office supplies) -...

  • Bilingual Wireless Customer Service Representative

    5 days ago

    Quebec City, Canada Compugen Inc Full time

    **Job Title** Bilingual Wireless Customer Service Representative **Vacancy No** VN9065 **Company Name** Valet Wireless **Work Location** Any location in Québec **Pay Range / Rémunération** Base Compensation: $51000-$71500 Annually *range is not inclusive of variable compensation (if applicable). Total Cash Compensation: $56000-$76500 Annually...

  • Bilingual Customer Service Representative

    2 hours ago

    Quebec, Canada 4Refuel Canada LP. Full time

    Job Description Posted Monday, January 12, 2026 at 5:00 AM Who we are: At 4Refuel we believe that our people are our greatest asset. We’re dedicated to fostering a vibrant workplace culture where every employee feels valued, engaged, and inspired to contribute their best. We are proud to have achieved an employee engagement score of 93%, paired with our...

  • Bilingual Customer Service Representative

    55 minutes ago

    Quebec, Canada 4Refuel Canada LP. Full time

    Job Description Posted Monday, January 12, 2026 at 5:00 AM Who we are: At 4Refuel we believe that our people are our greatest asset. We’re dedicated to fostering a vibrant workplace culture where every employee feels valued, engaged, and inspired to contribute their best. We are proud to have achieved an employee engagement score of 93%, paired with our...

  • Bilingual Customer Service Representative

    2 days ago

    Quebec City, Canada Medline Industries Inc Full time

    **Primary Location** CA-Quebec **Other Locations** CA-Ontario **Value Proposition** As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Lives - this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on...

  • Bilingual Customer Service Representative

    2 hours ago

    Québec City, Canada Randstad Canada Full time

    Join an iconic Quebec company in Quebec City as a bilingual customer service agent in a call center!In this permanent role, you will act as a digital ambassador to provide high-end support and optimize the online shopping experience. We are looking for an empathetic person who is passionate about human relations to promote the brand image.Two schedules...

  • bilingual customer service representative

    2 weeks ago

    quebec, Canada Randstad Full time

    Join an iconic Quebec company in Quebec City as a bilingual customer service agent in a call center!In this permanent role, you will act as a digital ambassador to provide high-end support and optimize the online shopping experience. We are looking for an empathetic person who is passionate about human relations to promote the brand image.Two schedules...

  • Customer Service Representative

    7 days ago

    Quebec City, Canada New Era Technology Full time

    Join New Era Technology, where _People First_ is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era,...

  • Bilingual Customer Service Representative

    3 weeks ago

    Quebec, Canada Dynamic Tire Inc. Full time

    Dynamic Tire Inc. – Bilingual CSR (French) Reports to: Customer Service Manager Summary: We make and sell tires – lots of them. Dynamic Tire, leads Canada, USA and Mexico commercial activities for its parent company Sailun Tires Americas, an Asian based tire manufacturer established in 2002 and headquartered in Qingdao, China. The aim is to boost the...

  • Customer Service Representative

    2 weeks ago

    Quebec City, Canada Brenntag Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: Our team in **Quebec City** currently has an opening for a **Customer Service Representative** **YOUR ROLE & RESPONSIBILITIES**: **Job Summary**: The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is...