25-006 Quality and Staff Development Coordinator

Associated Ambulance is seeking a Quality and Staff Development Coordinator this position is responsible for supporting quality assurance (QA) initiatives, staff training, and professional development programs for Front-Line Staff. The role requires mobility across the company to address clinical needs and may include additional responsibilities as assigned.

**About the Role**

Reporting directly to the Manager - Quality & Staff Development, this position is responsible for supporting quality assurance (QA) initiatives, staff training, and professional development programs for Front-Line Staff. The role requires mobility across the company to address clinical needs and may include additional responsibilities as assigned.

**Key Responsiblities**
- Review ePCR charts to ensure compliance with Provincial Quality & Patient Safety guidelines including emergency and inter-facility transfer patient records.
- Oversee the delivery of the Peer Audit and Feedback Programs.
- Ensure Compliance with the AHS HALO audit program
- Actively participate in the education and instruction of new employees during their classroom onboarding and field training.
- Ability to communicate and work with staff in a variety of stations and environments, including on-car and in the office environment to determine appropriate educational opportunities and supports as needed.
- Investigate, review and provide feedback to staff and/or leadership when practice issues arise.
- Work with the Clinical Educator to identify training needs and assist in developing programs or materials to satisfy those needs.
- Provide learning and development support to EMS personnel on an ongoing basis via multiple platforms (virtual, online, in person) throughout multiple company locations.
- Performs other related duties as assigned.

**Qualifications**
- Current unrestricted Advanced Care Paramedic (ACP) registration with the Alberta College of Paramedics.
- Valid Class 4 drivers’ licence or equivalent.
- Ability to work with mínimal supervision as well as collaboratively in a team environment including front-line staff, leadership and external agencies.
- Minimum five (5) years experience as a front-line ACP practitioner.
- Above average knowledge of all current medical control protocols and field skills with the ability to educate in the field and classroom environments.
- Experience in Training and Development, including facilitation of learning sessions or workshops.
- Quality assurance or improvement experience, such as conducting audits, analyzing performance metrics, and implementing process improvements.
- Strong Leadership and Coaching Abilities: Capable of mentoring and guiding staff to enhance their professional growth and performance.
- Excellent communication and interpersonal skills with the ability to communicate effectively across various levels of the organization.
- Ability to use knowledge of Provincial Regulations and company policies to inform their decision making.
- Demonstrated ability to use Microsoft Office products and other related programs

**Salary & Benefits**

Compensation will commensurate with qualifications and experience. The starting salary range is posted and is based upon 2080 annual working hours.

**Start Date**: May 1, 2025

**Hours of work**: 0800-1600, with flexibility to adjust hours as needed to accommodate staff and operational requirements

This is a **full-time position** (40 hours per week, Monday to Friday) based out of our **Acheson office.**Travel will be involved as the position is considered mobile; a company vehicle will be provided for work related travel purposes. We thank all applicants for their interest. Only those selected for further consideration will be contacted. **A vulnerable sector check will need to be provided from the successful applicant.