Call Center Supervisor

1 week ago

Ottawa, Canada Gabriel's Pizza Franchise Corporation Full time

**Call Centre Supervisor**

Gabriel Pizza Franchise Corporation

Ottawa, ON

Remote

**About Us**:
Gabriel Pizza opened it’s first door in 1977 on St. Joseph Blvd. in Orleans, Ontario. Today, with over 35 franchised locations throughout Eastern Ontario and Western Quebec, Gabriel Pizza continues to specialize in pizza and Italian food dining and delivery. We are passionate about delivering the ultimate guest experience and with a focus on innovation in both product and service, Gabriel Pizza and the Hanna family have been recognized for their aware-winning products and strong community involvement.

**The Opportunity**

We are looking for a **Call Centre Supervisor** to join our team. You will be responsible for maximizing customer service performance, through performance management of the team including, but not limited to meeting objectives, compliance to attendance, punctuality and company policies, disciplinary actions. The role will report to the Call Centre Manager and is a remote position. Our Headquarters are in Ottawa, Ontario.

**What you will do**:

- Success, development, and performance management of Team including but not limited to coaching, constructive support and disciplinary action as required
- Support and provide direction for team management and ensuring all Agents understand processes and procedures and they are supported accordingly
- Day to Day support and management of a service-oriented environment
- Resolve escalated customer issues as required, on a timely basis
- Support RA/Care Agent’s during rush period by interacting with customers on Care/RA calls
- Coach and provide support to new agents once training has been completed
- Ensure all queues are managed effectively.
- Advise Call Centre Manager of any performance issues along with recommendations.
- Develop and maintain effective collaborative relationships with internal and external stakeholders.
- Assist store owners as required by providing support through the Supervisor Line.
- Provide Leadership with daily and weekly reporting as determined.
- Open and close call center daily and submit reporting to Leadership Team.
- Verify that daily CRM entries are accurate.
- Report all attendance/lates/leave early on a daily basis to CC Manager.
- Schedule lunch breaks for agent on a daily basis and post to board for agents.
- Ensure all bounced and online orders are actioned immediately during the shift
- Pull and listen to calls as required to resolve a store/customer complaint.
- Troubleshoot Agent technical issues and resolve or escalate, as necessary.
- Provide agents with continuous live up-to-date information on stores (such as no quote times, no delivery, missing items and more)
- Ensure that we have the appropriate number of agents daily for shifts.
- Bilingual French/English

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Day shift
- Evenings
- Weekend availability

Application question(s):

- Are you able to work a variety of shifts (days/evenings) and weekends?

**Experience**:

- Supervisor/Team Leader: 2 years (required)

**Language**:

- Bilingual (French / English) (required)

  • Call Operator

    2 weeks ago

    Ottawa, Canada THE SHEPHERD'S CALL Full time

    **Overview** We are a dynamic call center based in Canada, committed to delivering top-notch customer service and support to our clients. We are currently looking for motivated and reliable individuals to join our team as Call Operators. **Responsibilities**: - Answer incoming calls and assist customers with inquiries. - Provide accurate information and...

  • Licensed Medical Information Call Center Lead

    2 weeks ago

    Ottawa, Canada Inizio Group Full time

    A healthcare solutions provider in Ottawa is seeking a Call Center Supervisor to lead and oversee call center operations. The successful candidate will ensure that service delivery meets compliance standards and exceeds client expectations, supported by a team-focused culture. Applicants should have over 5 years of supervisory experience in a call center...

  • Licensed Medical Information Call Center Lead

    2 weeks ago

    Ottawa, Canada Inizio Group Full time

    A healthcare solutions provider in Ottawa is seeking a Call Center Supervisor to lead and oversee call center operations. The successful candidate will ensure that service delivery meets compliance standards and exceeds client expectations, supported by a team-focused culture. Applicants should have over 5 years of supervisory experience in a call center...

  • Licensed Medical Information Call Center Lead

    1 week ago

    Ottawa, Canada Inizio Group Full time

    A healthcare solutions provider in Ottawa is seeking a Call Center Supervisor to lead and oversee call center operations. The successful candidate will ensure that service delivery meets compliance standards and exceeds client expectations, supported by a team-focused culture. Applicants should have over 5 years of supervisory experience in a call center...

  • Call Center Supervisor, Medical Information

    2 weeks ago

    Ottawa, Canada Inizio Group Full time

    ## Call Center Supervisor, Medical Information (Licensed)## **Key Responsibilities**Team Leadership & Development* Supervise and coach call center staff to meet performance standards.* Conduct interviews, onboarding, training, and performance evaluations.* Foster a culture of accountability, engagement, and continuous improvement.Operational Oversight*...

  • Call Center Supervisor, Medical Information

    2 weeks ago

    Ottawa, Canada Inizio Group Full time

    ## Call Center Supervisor, Medical Information (Licensed)## **Key Responsibilities**Team Leadership & Development* Supervise and coach call center staff to meet performance standards.* Conduct interviews, onboarding, training, and performance evaluations.* Foster a culture of accountability, engagement, and continuous improvement.Operational Oversight*...

  • Call Center Specialist

    4 weeks ago

    Ottawa, Canada Robert Half Full time

    We are looking for an experienced Call Center Specialist to join our team in Ottawa, Ontario. In this long-term contract role, you will play a vital part in supporting callers with inquiries related to a class action lawsuit. Your expertise in managing customer interactions and providing accurate information will be essential to ensuring a seamless...

  • Call Center Specialist

    4 weeks ago

    Ottawa, Canada Robert Half Full time

    We are looking for an experienced Call Center Specialist to join our team in Ottawa, Ontario. In this long-term contract role, you will play a vital part in supporting callers with inquiries related to a class action lawsuit. Your expertise in managing customer interactions and providing accurate information will be essential to ensuring a seamless...

  • Call Center Specialist

    3 weeks ago

    Ottawa, Canada Robert Half Full time

    We are looking for an experienced Call Center Specialist to join our team in Ottawa, Ontario. In this long-term contract role, you will play a vital part in supporting callers with inquiries related to a class action lawsuit. Your expertise in managing customer interactions and providing accurate information will be essential to ensuring a seamless...

  • Call Center Specialist

    7 days ago

    Ottawa, Canada Robert Half Full time

    We are looking for an experienced Call Center Specialist to join our clients team in Ottawa, Ontario. In this long-term contract role, you will play a vital part in supporting callers with inquiries related to a class action lawsuit. Your expertise in managing customer interactions and providing accurate information will be essential to ensuring a seamless...