Call Center Specialist
7 days ago
We are looking for an experienced Call Center Specialist to join our clients team in Ottawa, Ontario. In this long-term contract role, you will play a vital part in supporting callers with inquiries related to a class action lawsuit. Your expertise in managing customer interactions and providing accurate information will be essential to ensuring a seamless experience for all callers.Responsibilities:- Handle inbound calls and provide guidance on claim statuses, form submissions, and other inquiries related to the class action lawsuit.- Research and locate answers to caller questions using available resources and relay accurate information.- Collect detailed caller information when an escalation is required, ensuring proper verification of data.- Maintain a high level of professionalism and empathy while addressing caller concerns.- Utilize customer service software and CRM tools to document interactions and track resolutions.- Follow established protocols to ensure compliance with legal and organizational guidelines.- Collaborate with team members to identify solutions for complex issues and improve service processes.- Manage multiple tasks efficiently while adhering to deadlines and high-quality standards.- Contribute to the development of best practices to enhance the overall caller experience.Qualifications:- Minimum of 2 years of experience in a call center or customer service environment.- Bilingual - Proficiency in using customer service software, CRM systems, and other relevant tools.- Strong communication skills, both verbal and written, with an ability to convey information clearly.- Demonstrated ability to handle sensitive information with discretion and accuracy.- Experience with financial services software, such as ADP, is an asset.- Familiarity with Avaya CMS or other call center management systems is preferred.- Ability to multitask and prioritize effectively in a fast-paced environment.- A commitment to delivering excellent customer service and resolving issues promptly.If this position interests you and you meet the required qualifications, please do not hesitate and apply online today Alternatively, you can connect with us by calling 613-236-4253Job Reference Number: 0013323393This job posting is for a current vacancy with our client.Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches fasterRobert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.This job posting is for a current vacancy with our client.Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.Only job postings for jobs located in Quebec appear in French.© 2025 Robert Half. By clicking "Apply," you're agreeing to Robert Half's Terms of Use.
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Call Center Specialist
4 weeks ago
Ottawa, Canada Robert Half Full timeWe are looking for an experienced Call Center Specialist to join our team in Ottawa, Ontario. In this long-term contract role, you will play a vital part in supporting callers with inquiries related to a class action lawsuit. Your expertise in managing customer interactions and providing accurate information will be essential to ensuring a seamless...
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Call Center Specialist
1 week ago
Ottawa, Canada Robert Half Full timeWe are looking for an experienced Call Center Specialist to join our team in Ottawa, Ontario. In this long-term contract role, you will play a vital part in supporting callers with inquiries related to a class action lawsuit. Your expertise in managing customer interactions and providing accurate information will be essential to ensuring a seamless...
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Call Operator
2 weeks ago
Ottawa, Canada THE SHEPHERD'S CALL Full time**Overview** We are a dynamic call center based in Canada, committed to delivering top-notch customer service and support to our clients. We are currently looking for motivated and reliable individuals to join our team as Call Operators. **Responsibilities**: - Answer incoming calls and assist customers with inquiries. - Provide accurate information and...
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Patient Nutrition Call Center Specialist
3 weeks ago
Ottawa, Canada Aramark Full timeA global food service provider in Canada is seeking a call center representative to deliver exceptional customer service in a fast-paced environment. Responsibilities include taking menu orders and providing nutritional information to patients. Ideal candidates have previous customer service experience and are comfortable using technology. A commitment to...
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Call Center Supervisor
1 week ago
Ottawa, Canada Gabriel's Pizza Franchise Corporation Full time**Call Centre Supervisor** Gabriel Pizza Franchise Corporation Ottawa, ON Remote **About Us**: Gabriel Pizza opened it’s first door in 1977 on St. Joseph Blvd. in Orleans, Ontario. Today, with over 35 franchised locations throughout Eastern Ontario and Western Quebec, Gabriel Pizza continues to specialize in pizza and Italian food dining and delivery....
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Remote Call Center Representative
1 week ago
Ottawa, Canada Globedex Financial Corp. Full timeGlobedex Financial Corp. is a full service tax and accounting firm. Since our founding, we've built a firm that specializes in helping our clients with problems they may have. Our mission and purpose is to provide affordable products and services that relieve the small-to-medium sized business owner or manager the headaches of the financial aspects of their...
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Licensed Medical Information Call Center Lead
2 weeks ago
Ottawa, Canada Inizio Group Full timeA healthcare solutions provider in Ottawa is seeking a Call Center Supervisor to lead and oversee call center operations. The successful candidate will ensure that service delivery meets compliance standards and exceeds client expectations, supported by a team-focused culture. Applicants should have over 5 years of supervisory experience in a call center...
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Licensed Medical Information Call Center Lead
2 weeks ago
Ottawa, Canada Inizio Group Full timeA healthcare solutions provider in Ottawa is seeking a Call Center Supervisor to lead and oversee call center operations. The successful candidate will ensure that service delivery meets compliance standards and exceeds client expectations, supported by a team-focused culture. Applicants should have over 5 years of supervisory experience in a call center...
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Ottawa, Canada Inizio Group Full timeA healthcare solutions provider in Ottawa is seeking a Call Center Supervisor to lead and oversee call center operations. The successful candidate will ensure that service delivery meets compliance standards and exceeds client expectations, supported by a team-focused culture. Applicants should have over 5 years of supervisory experience in a call center...
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Bilingual Call Center Agent
3 days ago
Ottawa, Canada Total Credit Recovery Full time**Total Credit Recovery Limited** is the leading and largest collection agency in Canada with over 350 employees across 4 provinces. We work with recognized portfolios and our clients are the largest financial and government institutions and recognized telecommunications companies. **Some work from home opportunities are available.** We are currently...
