Team Lead, Activity Monitoring

Do you believe you have what it takes to lead a busy Administration Team, responsible for directing and delegating workloads across departments, and ensuring that team objectives are being met? Do you have previous leadership experience, in a similar capacity, and ready to take on a new challenge in the world of Administration and Leadership? If you are highly detail oriented, enjoy administration, data entry, and working across departments to ensure smooth flow of activities, then this may be a great role for you. As a Team Lead, you will manage a group of Administrators, for a company in the Trucking/Logistics sector.

Coastal Pacific Xpress is currently seeking a passionate and motivated **Team Lead, Administration**, to join our winning team

**WHO WE ARE**:
Coastal Pacific Xpress is one of Canada’s largest supply chain companies, providing transportation services and handling of temperature sensitive products throughout Canada and the United States. Our customer base comprises of many of Canada’s leading companies within a wide range of industries, and we proudly serve to provide integrated and customized solutions to array of logístical challenges.

**ABOUT THE ROLE**:
The Administration Team lead is responsible for directing daily workloads across the department and ensuring daily objectives are being met. The Team Lead is also responsible to provide daily communication to the reporting Manager on roadblocks if daily objectives are not met. The Team Lead will meet daily with employees to strategize and discuss daily objectives and communicate changes in processes.

Reporting into the Manager, Administration, your responsibilities include the following, but are not limited to:

- Collaborates effectively with all team members in Transportation and Warehousing to achieve daily objectives.
- Provides the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience.
- Liaises with external carriers regarding requests or inquiries as well as collecting all data necessary and inputting into system for all loads.
- Follow up/review of any pending and current pick up or delivery issues from dayshift and communicating effectively with partner carriers, drivers, and Operations.
- Provides daily reports/updates portal accounts for customers as required.
- Follow up/review of any pending and current pick up or delivery issues and communicating effectively with partner carriers, driver and Operations.
- Reviews filters/reports to monitor on time delivery and performance and advises customer accordingly.
- Processes messages from driver satellites in Truckmate and maintains mailroom volumes.
- Co-ordinates with other administrative departments on providing support (IE: Entering order information, assisting with other mailrooms and departments).
- Provides daily feedback to Manager on issues and roadblocks.
- Follows up with drivers on failed messages to improve the efficiencies of our processes.
- Ensure team achieves daily objectives by delegating and overseeing task completion.
- Ensure all staff is on time and ready at the start of shift.
- Training and staff development.
- Daily communication with crossover shifts.
- Daily communication with other department Team Leads to discuss and strategize process improvement.
- Answers phones and directs calls as required.
- Performs other duties as assigned in accordance with the company vision, mission, strategy and culture.

**WHAT YOU BRING**:

- 2-5 years' experience in a customer service role in logistics and/or transportation.
- 2-3 years Leadership experience in a similar capacity
- Strong ability to lead a team towards meeting and achieving team goals and objectives
- Ability to identify discrepancies, and provide resolutions for improvement in order to foster higher efficiency and smoother work flow
- Identifies customer needs and expectations, and responds to them in a timely and effective manner.
- Prioritizes work flow to ensure deadlines are met in a fast-paced environment. Adapts to shifting priorities.
- Detail-oriented with a high level of accuracy.
- Proficient in Microsoft Office with an emphasis on Word, Excel, Outlook.
- Working knowledge of transportation software systems, processes, and procedures an asset
- High school diploma required, training or post-secondary courses in Customer Service is an asset.

**WHAT WE OFFER**:

- Competitive salary
- Exceptional organizational culture built on the pillars of high performance, collaboration, continuous improvement, and fun along the way
- Dental Care
- Vision Care
- Extended Health Care, including STD & LTD
- Pension
- RRSP Matching
- Employee Recognition and Rewards program
- Opportunities for growth and development
- And much more
- CPX is committed to accommodating applicants with disabilities throughout the hiring process and will work with all applicants requesting accommodation at any stage