Program Manager

**ABOUT ALCHEMY**

Alchemy is headquartered in Ireland and is ranked as the 11th-fastest growing tech company in Ireland in Deloitte's Technology Fast 50. Our global operations span multiple continents, with facilities for device warehousing, triage, grading, and reverse solutions in the USA, UK, Australia, Dubai, Hong Kong, Mexico, South Korea, Taiwan, and Japan. We process and ship secondary tech to businesses and consumers across Europe, with shipping locations in Ireland and France, supported by multiple sales offices worldwide.

At Alchemy, we’re not just reshaping the circular tech market - we’re creating opportunities for people. Our pioneering technology connects every step of the circular tech market, empowering consumers and businesses alike. From trade-in to remarketing, we offer a seamless experience, partnering with manufacturers, mobile carriers, and retailers to deliver value securely and transparently. Our proprietary technology makes it possible for consumers and businesses to recover value safely and securely from their used devices.

We also own LoopMobile, a leading online retailer of pre-owned devices, serving major markets including the United States, Europe, the United Kingdom, and Australia.

At the heart of Alchemy are our people. We believe that diverse perspectives fuel innovation, and we welcome talent from all backgrounds to help us shape the future of circular tech market. Our global team is made up of innovators, problem-solvers, and creators who are passionate about making a difference.

If you’re looking to join a dynamic, fast-paced environment where your contribution matters, come and join us. We’re the fastest growing global company in the circular tech market - and we’d love for you to be part of it.

**POSITION OVERVIEW**:
**KEY RESPONSIBILITIES**:

- **Operational Oversight**:

- Lead and supervise day-to-day operations of the Electronics Return Center.
- Implement and optimize return processes to ensure timely and accurate handling of electronic products.
- **Team Management**:

- Build and lead a high-performing team, providing guidance and support to achieve departmental goals.
- Conduct regular performance audits and implement strategies for continuous improvement.
- **Collaboration**:

- Work closely with logistics partners to maintain strong relationships and ensure seamless integration of return center operations within the overall supply chain.
- Collaborate with cross-functional teams to address issues, streamline processes, and enhance customer satisfaction.
- **Quality Assurance**:

- Implement and monitor quality control measures to ensure the accuracy and condition of returned electronic products.
- Develop and enforce standard operating procedures (SOPs) to maintain high-quality standards.
- **Data Analysis and Reporting**:

- Utilize data analytics to assess key performance indicators (KPIs) and identify areas for improvement.
- Generate regular reports on return center performance and present findings to leadership.

**WE HAVE**:

- An experienced, innovative bunch of people - leaders in their field - unparalleled in tech trade in solutions and remarketing
- Sophisticated partners and investors that give Alchemy a financial edge and credibility
- Outstanding technology platforms and solutions that are available globally to our customers
- A disruptive business model that makes Alchemy a compelling partner to customers and suppliers alike
- A winning attitude based on our ability to deliver and our appetite to do so

**YOU HAVE**:
**Education & Experience**:

- Bachelor’s degree in business, Operations Management, Logistics, or Process Engineering
- 4-6 years proven experience in operations management, particularly in electronics or consumer goods industries preferred.
- Previous experience overseeing return center operations is highly desirable.

**Skills & Competencies**:
**1. Leadership Skills**:

- Strong leadership and team management skills with the ability to motivate and develop a diverse team.
- Experience in leading teams within a logistics or warehouse environment.

**2. Communication and Collaboration**:

- Excellent communication and interpersonal skills with the ability to collaborate effectively across departments and with external partners.

**3. Problem Solving**:

- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Experience implementing process improvements and driving operational efficiencies.

**4. Technical Knowledge**:

- Expert knowledge with consumer electronics and their basic repair requirements
- Familiarity with electronic products, return inspection processes and device condition and grading.
- Proficiency in using relevant software and tools for data analysis and reporting.

**5. Adaptability**:

- Ability to thrive in a fast-paced and dynamic environment, adapting to changes and challenges as they arise.

**Please note**: This role is advertised both internally and externally.