Customer Experience Manager

3 days ago

Surrey, Canada Michaels of Canada, ULC. Full time

Store - VAN-SURREY, BC

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omni channel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Major Activities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPI’s and manage your team to achieve their role KPI’s
Plan and lead the execution of the class and in-store events in accordance with Company program
Lead the Omni channel processes
Manage and execute shrink and safety programs
Train, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
Acknowledge customers, help locate product and provide solutions
Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross trained in Custom Framing selling and production

Other duties as assigned

Preferred Type of experience the job requires
Retail management experience preferred

Physical Requirements
Ability to remain standing for long periods of time
Ability to move throughout the store
regular bending, lifting, carrying, reaching and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

  • Full Time Customer Experience Manager

    2 weeks ago

    Surrey, Canada Michaels of Canada, ULC. Full time

    Store - VAN-SURREY, BC We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric shopping experience by...

  • Customer Experience Associate

    7 days ago

    Surrey, Canada TD Securities Full time

    Work Location Surrey, British Columbia, Canada Hours 15 Line Of Business Personal & Commercial Banking Pay Details We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this...

  • Customer Experience Specialist

    22 hours ago

    Surrey, Canada Rumor Avenue Full time

    **Who We Are** Rumor Avenue is a product studio that supports multiple high-growth tech startups, agencies and Fortune 500 companies. We are unique in our approach of design, development, strategy and product vision. We partner with mission driven ideas that make the world a better place. **Job Summary** This position will support one of our partner...

  • Manager Business Development and Customer Experience Management

    6 days ago

    Surrey, British Columbia, Canada Mathnasium (ID: 8100301) Full time $19 - $22

    If you are result oriented, have exceptional leadership, entrepreneurial and customer skills,  and are eager to work in a position where you can positively impact the students' future, we would love to meet you Mathnasium, located in South Surrey is hiring a Manager, Business Development and Customer Experience Management to join its team.  Job...

  • Customer Experience Associate

    3 weeks ago

    Surrey, Canada TD Securities Full time

    Job Title Customer Experience Associate – TD Securities Work Location Surrey, British Columbia, Canada Work Hours 15 hours per week Pay Details $22.50 - $28.33 CAD per hour TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague...

  • Customer Experience Associate

    3 weeks ago

    Surrey, Canada TD Full time

    Customer Experience Associate Join to apply for the Customer Experience Associate role at TD Work Location Surrey, British Columbia, Canada Hours 15 Line Of Business Personal & Commercial Banking Pay Details $22.50 - $28.33 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill...

  • Customer Experience Associate

    2 days ago

    Surrey, British Columbia, Canada TD Full time $23 - $28

    Work Location:Surrey, British Columbia, CanadaHours:15Line of Business:Personal & Commercial BankingPay Details:$ $28.33 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices...

  • Customer Experience Representative

    1 week ago

    Surrey, Canada Indigo Books & Music Full time

    Company Description **Location: Indigo Grandview Corners** **Shift: 5 AM Start, Operations** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across...

  • Customer Experience Representative

    1 week ago

    Surrey, British Columbia, Canada Ainsworth Inc Full time

    If you thrive in a team-oriented workplace that challenges your skills, drives your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth(a GDI company)team todayJob SummaryAt Ainsworth, our customers are our top priority. As Customer Experience Representatives (CER's) you will...

  • Assistant Store Manager

    3 weeks ago

    Surrey, Canada PetSmart Full time

    Assistant Store Manager - Customer ExperiencePetSmart Surrey, British Columbia, CanadaJob SummaryPetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parents while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience through culture and...