Customer Service Adviser S1 Everyday Banking

Customer Service Adviser | S1 | Everyday banking | Leicester

Leicester, United Kingdom

**WHAT YOU WILL BE DOING**

**Join our community**

**We know that flexibility is important to our customers and colleagues, that’s why we’re offering hybrid Customer Service roles in a variety of work locations and shift patterns.**

**We are currently recruiting Customer Service colleagues with a starting package of £20,220, this is made up of a base salary of £18,520, up to £1,200 discretionary performance related bonus, plus £500 flexible benefits allowance.**

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

We'll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver a great customer experience.

You’ll be flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. And you’ll be encouraged ‘Think Customer’ and share ideas on improving processes and customer experience. You’re the eyes and ears of our business after all.

**The difference you’ll make.**
- Acting as the first point of contact for customers either face to face or over the phone
- Assisting with day-to-day transactions, queries, and servicing
- Updating customer records
- Helping to keep our customers and the bank safe
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience

**What you’ll bring.**
- Passionate about delivering outstanding customer service either from a face to face or a telephony background, previous financial services background isn’t essential as we’ll provide you training
- The ability to listen and communicate effectively with customers to truly understand their needs

**It would also be nice for you to have.**
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Ability to follow process but also think on your feet
- Openness to a broad range of activities even if outside of standard expectations

**What else you need to know.**

**Contact Centre Hours**

In this full-time role you’ll work five seven-hour rotational shifts, between 8:00am to 8:00pm Mon to Fri on a 6-week rotation and 8:00am to 6:00pm on a Sat/Sun. For your continued flexibility you will receive a £1000 fully flexible shift premium for this fully flex shift pattern. This role also offers the attractive option of Hybrid working, combining both remote and office based working.

**How we’ll reward you.**

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs
- Starting salary £18,520
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 additional days per year (pro-rata for part time roles)
- Eligible for a discretionary performance-related annual bonus
- Receive a £500 annual cash allowance to spend on our great range of benefits
- Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our Sharesave and Partnership shares plans
- 24/7 access to an online employee discount platform

Learn more about our benefits and family friendly policies

**#ThePlaceToBeYourself **- Everyday Inclusion at Santander**

You can find out more about how we’re embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

**A bit more about Santander.**

At Santander we’re driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a de