Registration/booking Clerk, Outpatient Cleft Palate

Registration/Booking Clerk, Outpatient Cleft Palate Craniofacial

BC Children’s Hospital

Vancouver, BC

What you’ll do

Utilizing a computerized scheduling system, schedule and book patient appointments and follow-up appointments which includes booking complex interdisciplinary appointments, adjusting arrangements in accordance with patient and departmental requirements and notifying both patient and clinician, ensuring that appropriate date, time, and location are provided to patient, and placing appointment reminder calls to patients/families.
Receive and register patients within a computerized scheduling system upon arrival.
Ensure patient demographics and appropriate information is complete and accurate and follow up with appropriate parties as necessary. Advise appropriate professional that the patient has arrived.
Perform receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files as necessary, greeting patients and families, printing daily and/or monthly schedules, and forwarding problems and complex queries to appropriate personnel.
Assemble and maintain client charts by utilizing appropriate forms and layout in accordance with established procedures and filing documentation. Telephone physicians’ offices or hospitals to request client information/documentation to ensure accuracy of records and charts.
Perform referral functions including duties such as gathering additional/missing information, performing data entry, and receiving and processing related paperwork.
Schedule new referrals based on established criteria and works with physicians, clinic nurses and other allied health professionals to appropriately schedule referrals based on clinical indicators.

What you bring

**Qualifications**:
Completion of Grade 12.
Two (2) years’ recent experience, or an equivalent combination of education, training, and experience.

You will also have

Keyboard 45 w.p.m.
Possess knowledge of medical terminology
Communicate effectively both verbally and in writing.
Deal with others effectively.
Organize work.
Operate related equipment.
Physically carry out the duties of the position.
Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.

Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Annual statutory holidays (13) with generous vacation entitlement and accruement.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

**Job Type**: Regular, Full-Time
**Wage**: $26.31/hour

**Location**: 4500 Oak Street, Vancouver BC, V6H 2N9
Applications will be accepted until position is filled.
**Hours of Work**: Monday - Friday, 0700 - 1500
Requisition # 162212E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.

BCCH is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - S