Booking Clerk, Medical Imaging

Summary

Join St. Paul's Medical Imaging Department and make a meaningful impact behind the scenes. This role is perfect for someone who thrives in a collaborative healthcare environment and enjoys supporting patients and clinical teams.

As a Booking Clerk, you'll be at the heart of clinic operations, responsible for:

• Scheduling & Booking: Coordinating inpatient, outpatient, and daycare appointments, managing waitlists, cancellations, and radiologist priorities.
• Patient & Provider Communication: Confirming appointments, providing pre-exam instructions, liaising with physicians' offices, and arranging patient transportation as needed.
• Registration & Records: Registering and pre-registering patients, maintaining requisitions, and managing patient information, images, and documentation in electronic systems.
• Administrative & Reception Support: Answering phones, greeting patients, generating basic scheduling reports, and performing general clerical duties in support of clinic operations.

Please Note: This is a temporary position with an approximate end date of December 1st, 2026.

Next Steps:
Short-listed candidates will be contacted to complete assessments in typing, data entry, and medical terminology as part of the selection process.

Education

• Completion of Grade 12.
• Two years of recent or related experience in administration/clerical areas, or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to keyboard at 40 wpm.
• Knowledge of medical terminology.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

• State-of-the-art facilities:  The new St. Paul's Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul's Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul's Hospital is expected to open in 2027. 
• Competitive pay: $27.10 per hour. 
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day to Day: 

• Schedules and coordinates inpatient, outpatient, and daycare medical imaging appointments based on radiologist priorities, clinical requirements, and staff availability

• Reviews requisitions, screens patients for contraindications, and communicates pre-exam instructions, preparation requirements, and payment information as needed

• Liaises with patients, referring physicians' offices, nursing units, and imaging staff to confirm bookings, follow up on missing documentation, and manage cancellations or schedule changes

• Registers and pre-registers patients by accurately entering and updating demographic and clinical information in electronic systems and maintaining patient records

• Retrieves and processes prior imaging, films, and consultation histories to support continuity of care

• Creates and maintains electronic and manual files, labels, and requisitions in accordance with departmental procedures

• Monitors and maintains waitlists, tracks patient volumes and procedures, and provides scheduling and activity reports to support operational and regulatory requirements

• Contributes to efficient patient flow, optimal use of imaging resources, and a positive patient experience

Join Us and Transform Your Healthcare Career 

Apply today to seize this unique opportunity to specialize and advance your healthcare career within a supportive and growth-oriented environment. Be a part of our journey as we approach the grand opening of our new hospital, where you will play a key role in shaping the future of healthcare.

We acknowledge that Providence Health Care and the new St. Paul's Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.