IT Support Technician, Jr

3 days ago

Markham, Canada Radeon Technologies Full time

**About the company**

Our mission is simple: make technology an asset for your business not a problem.

Radeon Technologies, MSP, authorized NCR partner and provider of the #1 POS in North America. NCR Aloha POS, provides customized technology systems & solutions for today's Hospitality Industry. We take pride in providing service and support to some of the biggest and busiest establishments in Vancouver, Toronto, and the Southern Ontario Region.

As a technology partner, when our clients' business grows, we will grow with them; therefore, we will work hand in hand with our clients to support their growth. We echo with enthusiasm, ‘Delivering world-class value and results to our partners and clients through passion, dedication and integrity.’

**About the role**

IT Support Technician, Jr. are typically entry level with less than one year of experience. This person is a good communicator and a person who can manage well when the client is in a crisis and really needs strong guidance. This person should be prompt and/or know the importance of communicating ETA's to clients. Most importantly, this person should be eager to learn while following prescribed procedures.

**Position Responsibilities**
- Provide Level 1 phone/remote support (IT & POS)
- Installation, setup and minor repairs of hardware, PC’s, Printers, Cash Drawers etc.
- Maintain inventory of hardware in-house
- Shipping of hardware to customers/sites
- Check Backup Logs daily and update the tickets or reports
- Check Anti-virus & Firewall alerts
- Create Antivirus Report, update billing as needed
- Create Backup Report, deal with any issues, update billing as needed.
- Create RMM True Up report
- Create Firewall Management True Up report
- Mandatory on-call shift work, availability to work evenings and weekends
- Alerting
- Watch the consoles for new alerts
- Escalate as required
- Portal/RSM management
- Patching
- Monitor the patching schedule, deal with exceptions
- Track to make sure patched machines come back online
- Create Patch True Report

**Knowledge, Skills, and Abilities**
- Experience required with Windows desktop operating systems
- Understanding of TCP/IP and troubleshooting Internet connectivity
- Experience with Terminal Services
- Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
- Working Knowledge of Wireless Technologies

**Credentials and Experience**
- College Certificate in IT or related field
- Eager to learn
- Takes direction from Manager/Technicians

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$40,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- IT: 1 year (required)

Licence/Certification:

- Drivers License and vehicle (required)

  • IT Support Technician, Jr

    5 days ago

    Markham, Canada Radeon Technologies Full time

    **About the company** Our mission is simple: make technology an asset for your business not a problem. Radeon Technologies, MSP, authorized NCR partner and provider of the #1 POS in North America. NCR Aloha POS, provides customized technology systems & solutions for today's Hospitality Industry. We take pride in providing service and support to some of the...

  • IT Support Technician, Jr.

    3 days ago

    Markham, Canada Radeon Technologies Full time

    **About the company** Our mission is simple: make technology an asset for your business not a problem. Radeon Technologies, MSP, authorized NCR partner and provider of the #1 POS in North America. NCR Aloha POS, provides customized technology systems & solutions for today's Hospitality Industry. We take pride in providing service and support to some of the...

  • Desktop Support Technician

    1 week ago

    Markham, Canada Logos IT Solutions Inc Full time

    **Job Posting - Desktop Support Technician** Logos IT Solutions is a full-service managed service provider. We are growing and looking to add to our team. We are seeking full-time and part-time technical support specialists to provide timely and effective resolutions to our valued clients. This will be accomplished by performing question/problem diagnoses,...

  • Onsite Hardware Test Technician

    1 week ago

    Markham, Canada ObjectWin Technology Full time

    A technology company based in Markham is seeking a Jr Lab Technician. This role involves assembling and testing hardware, coordinating logistics, and debugging devices. Candidates should have an AS/BS degree in Computer Engineering or relevant experience, strong communication skills, and a solid understanding of PC hardware. The role requires attention to...

  • Jr. Systems Administrator Internship

    1 week ago

    Markham, Canada Unionville College Full time

    **Job Summary** As a Jr Systems Administrator - Intern, you will be an integral part of our expanding team that is growing technology to support our increasing student body. Your primary responsibilities will include supporting devices like Chromebooks, Windows Laptops, Windows Servers, and ESXi Hypervisors, as well as assisting in the development and...

  • IT Support Technician

    1 week ago

    Markham, Canada Venture Computers of Canada Inc. Full time

    Venture IT Managed Services: Join Our Dynamic Team! At Venture, we pride ourselves on three decades of dedicated service in IT management. We've consistently empowered businesses with our philosophy of delivering seamless IT services. With robust experience across financial, legal, advisory, and manufacturing sectors, we've honed our expertise in crafting...

  • Senior Support Technician

    7 days ago

    Markham, Ontario, Canada Venture Computers of Canada Inc. Full time

    Venture IT Managed Services: Join Our Dynamic TeamAt Venture, we pride ourselves on three decades of dedicated service in IT management. We've consistently empowered businesses with our philosophy of delivering seamless IT services. With robust experience across financial, legal, advisory, and manufacturing sectors, we've honed our expertise in crafting...

  • Desktop Support Technician

    1 day ago

    Markham, Ontario, Canada Infotree Global Solutions Full time

    Provide first-level IT support to in-person clients.Assist with the setup of devices and mobile accessories.Update internal clients on the status.Make sure that requests are being prioritized and closed in a timely manner.Work alongside a senior IT Technician who can help with escalations and provide guidance to advance your IT support knowledge.Get along...

  • Jr. Personal Lines Producer

    1 week ago

    Markham, Canada StoneRidge Insurance Brokers Full time

    StoneRidge Insurance Brokers (SIB) is always looking for amazing people to join the team! If you are passionate about delivering an exceptional client experience, building meaningful relationships, staying organized, and positively impacting our culture in an environment that encourages growth and continued education then keep reading! **Get to Know...

  • IT Support Technician

    1 week ago

    Markham, Canada Roca Networks Full time

    IT SUPPORT TECHNICIAN (22221) MARKHAM, ON **Responsibilities**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; - Provide helpdesk support related to computer systems, hardware and software; - Install, test, configure, maintain, troubleshoot and upgrade Web-server...