Contents Manager

**Position Overview**

Reporting to the Production Manager, the Contents Manager has an advanced understanding of restoration techniques used in cleaning methods utilized in content restoration as well as organizational effectiveness of warehouse storage and time management skills. Duties include overseeing the successful productivity of the department while working alongside their crew to list, photograph, clean, pack, store and deliver restorable and non-restorable content using our pack out and inventory system.

**Job Duties**
- Maintain and organize content tracker for location and condition of content in the warehouse
- Provide reports and weekly updates to the Project Manager and Project Manager Assistant on the status of the content
- Open, close and provide summary costs for each job, including hours worked and consumable use
- Communicate and oversee the needs and expectations for each project to the staff
- Ensure content is properly and effectively listed, photographed, packed, cleaned, stored and returned throughout the restoration process as required (includes restorable and non-restorable content)
- Coordinate with Dispatch on staffing requirements for efficient turnaround of content processing
- Coordinate with Dispatch, the Electronics Department (if applicable) and the Project Manager to arrange for continued storage or return of restored content
- Coordinate with the Project Manager, Project Manager Assistant, Adjusters and Homeowners for set-up of viewing and disposal of non-restorable items
- Obtain necessary sign off to allow for disposal of content
- Oversee and maintain stock and organization of the supplier cage
- Oversee and maintain use and cleanliness of drying and ozone room
- Launder cleaning of rags as necessary
- Provide excellent customer service
- Work under time constraints to meet specific timelines
- Ensure attention to detail and keen sense of safeguarding other people’s property and information
- Will practice good housekeeping at all times to ensure a safe and non-cluttered worksite
- Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment
- Comply with all **Belfor** policies and procedures, as well as legislative requirements
- Proactively communicate job site conditions and concerns that may or are affecting completion of the job to the appropriate person
- Attend all **Belfor** sponsored training courses

**Responsibilities**
- **Human Resources**: Maintain employee confidentiality and performance management by coaching leading, mentoring and motivating employees.
- **Safety**: Verify all **Belfor** documents are completed accurately; maintaining employee records and compliance; ensuring compliance of all employees and subcontractors with local laws and **Belfor **policy at all **Belfor** locations and job sites
- **Accountability**: Ability to identify measures of performance and actions needed to improve or correct performance, ensuring accuracy and documentation.
- **Communication**: Ability to communicate effectively and professionally with our staff and customers, both verbal and written.
- **Leadership**: Ability to delegate, set expectations, and monitor progress of all direct reports
- **Time Management**: Proven ability to multi-task in a fast-paced office environment

**Qualifications**
- IICRC certification in Fire and Smoke and/or Odour Control required
- IICRC certification in Water Damage Restoration Technician is an asset
- 3-5 years’ experience in content restoration
- 2+ years’ leadership experience
- Knowledge and experience with chemical products, disposal and use on varying surfaces
- Construction / Insurance experience preferred
- Comprehensive understanding of customer service, principles and practices
- Eligible to operate a motor vehicle per **Belfor**’s vehicle policy
- Ability to work within a team or independently as needed
- Strong written and verbal communication skills
- Proven ability to multi-task in a fast paced environment
- Intermediate to advanced computer and/or tablet/iPad experience with Microsoft Office programs such as Excel, Word and Google Suite
- Willing to work evenings, on call and weekends when requested
- Periodic travel may be required
- Criminal Record Check

**Physical Demands**
- Frequent lifting from 5-40 lbs, unassisted (from 35-65% of the time)
- Occasional lifting from 41 lbs +, assisted (up to 50% of the time)
- Access and mobility in tight spaces
- Fit Testing - half and full face mask as needed, annual certification required
- Working at Heights - over 5 feet, periodically
- Sustained periods of standing, sitting, walking, bending, and kneeling

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