Full Time Front Desk Agent Position

6 days ago

Kawartha Lakes, Canada Days Inn & Suites Lindsay Full time

**Description**

**Your role as a Front Desk Agent is to assist guests efficiently, courteously and professionally in Front Desk related functions. To maintain high standards of service and hospitality to all guests and staff. To perform assigned tasks while maintaining high levels of customer service. Must be available days, weekends and holidays. The majority of shifts would be 7am-3pm or 1pm - 9pm.**

**Duties and Responsibilities**
- Ability to remain on feet and stationary for extended periods of time
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Make, cancel and change room reservations
- Process telephone calls, process wake-up calls
- Investigate and resolve any guest issues
- Process guest departures
- Calculate charges and receive payments
- Balance cash
- Cash reports and related forms
- Problem solving/Decision making/Critical thinking
- Follow emergency, safety as well as company policies and procedures
- Clerical duties (i.e. Faxing, filing, photocopying)
- Provide local information and answer local area related questions. Provide directions for guests to assist them in locating a local destination.
- Serve alcohol to guests by following AGCO laws and regulations

**Required Skills**:

- Ability to work in a fast-paced, high pressure environment
- Strong attention to detail
- Ability to shift and manage multiple priorities
- Adaptable to change
- Capable of working in a team environment

**Please submit a cover letter and resume in person.**

**Days Inn & Suites Lindsay**

134 Angeline Street South

Pay: $17.60-$18.60 per year

**Benefits**:

- On-site gym
- On-site parking

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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