Retail Specialist, Key Holder

5 days ago

Hamilton, Canada Shaw Communications Full time

A little about us
What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.
The role
As a Retail Specialist, Key Holder you will
- Drive sales by offering best-in-class mobile plans to our customers
- Live out our Values to provide outstanding customer service
- Ensure an engaging and exciting workplace for yourself and peers
You’ve applied to this role because you don’t shy away from a challenge. You’re goal-oriented and in control of your own destiny You have excellent verbal communication that allows you to encourage unscripted, organic and engaging conversations with our customers. You love reaching your personal and professional objectives and want to be a part of a team that celebrates success together.
A typical day
As a Retail Specialist, Key Holder, your primary daily interactions will be with your co-workers and customers. You will be an integral part of a welcoming and diverse environment that encourages healthy competition for sales incentives. You will highlight the benefits of Freedom Mobile and educate our customers on the latest products and promotions available.

What we offer...
- Industry-leading Sales Excellence Award programs with the opportunity to win phones, TVs and trips through sales achievement
- Extensive training as part of your onboarding and dedicated resources for continuous learning
- Competitive earning potential with commissions and bonus plans
- Incredible employee discounts on Shaw Communications products for all your entertainment needs
- An Employee Phone Program that gives you access to great deals on phone plans as well as a mobile phone subsidy
- Paid vacation so that you can have a healthy work-life balance
- A customizable benefits plan to suit you and your family’s needs, including potential extended coverage on massages, Invisalign and laser eye surgery
Your skills/experience
- The ability to have an engaging conversation to discover our customer’s needs and deliver a winning solution
- Experience working within a fast-paced environment where customers can expect prompt and personal service
- A positive attitude that leads to exceptional customer experience
- Availability to work a variety of shifts including evenings, weekends and statutory holidays
Other details
- This position requires the successful completion of a criminal and credit background check
- As a condition of employment, all new employees will be required to provide proof of full vaccination with a federally approved COVID-19 vaccine (or proof of a valid exemption)
- You may be required to work in other Freedom Mobile store locations within a 35km radius of your Home Store.

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