Bilingual Technical Support Agent

4 days ago

North York, Canada M3 Financial Services, Inc Full time

**Job Title**: Technical Support BOSS

**Reports to**: Senior Team Lead, BOSS Technical Support

**About us**

M3-Tech is a Fintech, proud to be part of the M3 Group and serving over 8500+ independent brokers providing $65+ Billion in mortgage origination. With already over 70 M3 Techies already on board and offices in Montréal, Toronto and Vancouver, we believe in combining creativity and new technologies to deliver innovative solutions to our industry. We are focused on making our mark by providing the best mortgage experience for mortgage borrowers, brokers and lenders.

**About the role**

The incumbent will contribute to our organizations success by bringing their exceptional customer centric experience, love for advancing technology and the ability to help promote products and services to existing, new or potential customers.

**The duties**
- Provide excellent customer service on all calls.
- Become an expert with the company technology programs.
- Take appropriate action to efficiently resolves issues.
- Receive and incorporate feedback to improve personal and business performance.
- Connect and build rapport with existing and new customers and their changing needs.
- Efficiently enter data into company software program.
- Logging items and issues into a ticketing system.
- Handled call in a timely and professional manner and in accordance with company policies and procedures.

**The must haves**
- High school degree.
- Versatile customer service experience with an emphasis on client satisfaction.
- Excellent computer literacy and skills. Both in English and French
- Strong multitasking abilities.
- Strong listening and communication skills.
- Must be comfortable working in a highly structured, measurable target driven environment.
- Ability to ask probing questions, understand concerns, and overcome objections.
- Professional and friendly attitude.
- Ability to quickly develop a connection with customers over the phone.
- Fluent in both French and English.
- Experience in Sales and/or Call Centre environment (Asset).

**What we offer**
- A stimulating and fast-paced work environment where your skills will be fully valued.
- The opportunity to grow and make a real impact on our customer experience.
- A flexible hybrid work model combining remote work and in-person collaboration.
- Modern, thoughtfully designed offices with ergonomic workstations to support your well-being.
- A comprehensive benefits program to support your health and financial future.
- We are M3 Tech a division of M3 Financial Group, an equal opportunity employer for diversity and inclusion and we do not discriminate on the basis of status or legally protected characteristic, including minorities/women/sexual orientation/gender identity/disability, and we are happy to consider all qualified individuals._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match

**Language**:

- English (required)
- French (required)

Work Location: Hybrid remote in North York, ON

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