IT Support Specialist
9 hours ago
Veriday Inc is seeking an **IT Support Specialist** to set up and support our client’s internal infrastructure. The** IT Support Specialist** will focus primarily on our client’s Evergreen project, under the direction of the internal Service Desk team. This will include the deployment of 120 - 250 PCs and 80-120 iPhones, replacing our client's old devices. Other work may include workstation setups, client workstation moves, hardware deployment and storage management, device preparation, etc.
This is a contractual role for a period of 4 months with the potential for extension or full-time employment.
**Key competencies include**:
- Have 2-3 IT support experience, corporate environment preferred.
- Understand the requirements and demands of Executives and other VIP clients.
- Excellent communication and customer service skills
- Strong problem-solving and troubleshooting skills
- Experience working in person with clients.
- Experience with administration of Active Directory, Exchange, and 0365 Suite.
- Experience supporting Windows 10 & iOS devices.
- Experience with Microsoft Intune & AutoPilot is preferred.
**Scope of responsibilities in replacing computers includes (not limited)**
- Gathering requirements directly from our clients/users and their current computers
- Imaging new computers using AutoPilot
- Transferring required data/profile.
- Deploying the new computer to the user.
- Post-deployment support and troubleshooting.
- Retrieving older computers from the users.
- Documenting system information, and condition of the older units.
**Scope of responsibilities in replacing iPhones includes (not limited)**
- Working with clients to back up their data (If required).
- Setting up new iPhones.
- Restoring/Transferring data to the new iPhone.
- Setting up the company profile for the user in their new iPhone.
- Help set up some of the required business apps.
- Retrieve older iPhones from clients after resetting to factory defaults.
- Documenting old iPhone information and condition.
We offer a competitive salary, a casual workspace, and great people to collaborate with. If this job sounds perfect for you, please apply
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