Centralized Intake Worker

**POSITION SUPERVISED BY**:Community Services Team Lead

**QUALIFICATIONS/SKILLS**:Degree in Social Work /Psychology, or related field: strong skills in assessments, crisis intervention and de-escalation, suicide prevention, first aid, mental health, and addictions; a working knowledge and understanding of Housing First philosophy and goals; knowledge of community resources.

**OVERVIEW OF JOB POSITION**:We are seeking a **_Centralized Intake Worker _**to join our Community Services Team to provide intake and assessment for individuals/families experiencing homelessness; to assess suitability for Housing First support services; to provide crisis intervention and referrals; to work with Service Providers and community to ensure supports are set up for Case Management.

We offer competitive wages and benefits within a demanding but supportive work environment. We are an equal opportunity employer. As an agency grounded in First Nation traditional values, preference is given to applicants of **_Indigenous, Metis and Inuit ancestry_**. **Please self Identify Indigenous heritage in a cover letter.**

Wood Buffalo Wellness Society is a registered, non-profit organization operating programs under the Community Plan on Homelessness as well as the Mark Amy Treatment Centre.

Our Vision: A community where all are housed and free of addiction.

Our Mission: We do this by providing culturally appropriate programs and support for addiction treatment and housing to individuals and families, focusing our efforts towards Indigenous communities, reconciliation, and wellness.

**RESPONSIBILITIES**

**Intake and Assessment**:

- To meet with individuals experiencing or at risk of experiencing homelessness to assess eligibility for program supports, using the Service Prioritization Decision Assistance Tool (SPDAT).
- To assess physical and emotional needs of clients and provide short term support through crisis intervention and/or referrals to appropriate services as needed.
- To provide information on, Housing First program; Client and Service Provider responsibilities and role of Intake and Assessment.
- To inform clients of privacy legislation and collection of personal information

**Administration**:

- To ensure all file documentation is kept up to date and accurate for client files.
- To ensure contact notes on all clients receiving services and not entering program are recorded and filed on a monthly basis.
- To input data into” Efforts To Outcomes” (ETO) data base on a weekly basis.
- To perform triage support as part of the team.
- To schedule appointments, warm transfers in a timely manner.

**Service Provider Relationships**:

- To facilitate a “warm transfer” of a client from the Centralized Intake and Assessment to a Service Provider through a scheduled meeting with the Client, Intake and Assessment Worker and Agency Case Managers/Team Leads.
- To act as a resource for Service Providers by providing information on the role of Intake and Assessment, and to share information gathered during the intake and assessment process.
- To provide support for clients during ‘warm transfer’ process.

**Community Relationships**:

- To facilitate information sessions in the community on client eligibility for Housing First supports and the role of Intake and Assessment workers.
- To attend case conferences for clients when it is deemed necessary.
- To provide information and referrals to agencies and community members for clients not eligible for housing First supports.
- To participate in community events relating to Homeless Initiatives.

**Internal Relationships**:

- Participate in regularly scheduled supervisory meetings.
- Participate in Homeless Initiatives Team meetings as scheduled.
- Participate in agency staff meetings.
- Attend professional development courses as appropriate to job position and future growth.
- Other duties as may be assigned by supervisor.

**Health and Safety**:

- Ensure a safe environment for Clients, and Service Providers.
- Record incident/near miss reports when needed.
- Provide information to WBWS staff on an as needed basis in regards to concerns or potential risks from clients

**Job Types**: Full-time, Contract

**Salary**: $35.00-$38.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Do you wish to self‑identify as an Indigenous person in Canada such as First Nation, Métis or Inuit?”

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- relevant: 1 year (preferred)

Licence/Certification:

- Class 5 Licence (preferred)