Business Analyst

**Your mission**:
Business Analysts are facilitators who bridge the gap between the business and technology, help inform decisions and deliver value by researching and understanding a business domain, eliciting & documenting needs, requirements & processes, defining & validating solutions, and supporting the implementation.

**Your Role & Main Responsibilities**
Be a contributor to the Product Strategy
- Establish and develop relationships of trust with all stakeholders;
- Research, analyze, document, and understand existing business processes underlying our current customer experiences;
- Conduct research to identify, document, prioritize and present the pain points of the current processes;
- Collaborate with data analysts to perform quantitative analyses to confirm identified issues and explore new business opportunities;
- Collaborate in the definition of the criteria for product success, performance, effectiveness, and efficiency;
Participate in
- Work closely with different areas of expertise (UX, SA, PO) to define the future state and prioritize needs
- Define use cases, solution requirements (functional and non-functional) and associated business rules
- Prepare and conduct user-acceptance testing
- Ensure the risk and impact of the proposed business requirements and solutions on the systems is identified and understood by stakeholders;
Be an active member of the Business Analysis Practice
- Conduct benchmarking, and monitor industry trends and the competitive landscape to identify market trends and bring fresh ideas to the table
- Participate actively in the dynamics and improvement projects of the BA team;
- Collaborate with your peers to maintain a level of consistency across products and processes, contributing to the growth of the team’s best practices, tools and processes;
- Participate and lead various knowledge-sharing activities
- Contribute to the collaborative and stimulating work environment
- Be a change agent & Agile mindset promoter
- Be connected to the industry to know tendencies and suggest innovative ideas

**Your qualifications**:

- Bachelor's degree in Business Administration or Engineering; A Master's degree in a relevant field would be an asset;
- At least five years of experience in business analysis or a related field;
- Solid understanding of business process redesign concepts and process improvement techniques;
- Skills in research, analysis, synthesis, process mapping, and documentation;
- Ability to prioritize and manage multiple strategic projects simultaneously;
- Proven experience in agile projects (Scrum, Kanban);
- Proficiency with tools for process mapping (Lucidchart, Visio), and project management (Azure DevOps, Jira);
- Understanding of digital customer experience concepts;
- Proficiency in English and French required.

Soft skills
- Desire to play a major role in transforming a service-centered corporate culture;
- Strong sense of leadership with respect to process improvement initiatives;
- Ability to collaborate and communicate with other teams and project stakeholders;
- At ease in a fast-paced & changing environment with the ability to prioritize work and meet deadlines;
- Demonstrated ability to work independently and maintain good relationships with cross-functional stakeholders;

**Job Type**: Fixed term contract

Pay: $27.59-$65.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Saint-Laurent, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Process Mapping: 5 years (preferred)
- Business analysis: 5 years (preferred)
- Agile Product Development: 5 years (preferred)
- French: 5 years (preferred)
- Project management: 5 years (preferred)