Bsa (Nice Wfm)

1 week ago

Toronto, Canada LTIMindtree Full time

**Job Title: Business System Analyst**
**Location: Toronto, ON**
**Term: Full Time**

**Key Responsibilities**
- Collaborate with stakeholders to understand their needs and gather detailed business requirements.
- Analyze data to identify trends, patterns, and insights that inform business decisions.
- Develop and document business process models to illustrate current and future states.
- Propose and design technical and process solutions that meet business needs and objectives.
- Work with IT and other departments to implement solutions and ensure they align with business goals.
- Communicate findings, recommendations, and project updates to stakeholders and executives.
- Create detailed documentation of business requirements, processes, and solutions.
- Participate in testing and validating new systems and processes to meet business requirements.
- Identify opportunities for process improvements and contribute to ongoing optimization efforts.

**Required Skills**:

- **Proven Experience**: Minimum of 7-10 years of experience as a Business System Analyst, with _**Verint Recording, NICE Workforce Management (WFM) & Contact Center experience**_
- **Strong** analytical and problem-solving skills.
- **Proficiency** in analyze complex data sets, identify patterns, and derive meaningful insights to support decision-making and problem-solving.
- Excellent verbal and written communication skills to effectively interact with stakeholders, convey technical information clearly and create comprehensive documentation.
- Understanding of business system processes, workflows, and industry-specific knowledge to align solutions with organizational goals and strategies.
- Capability to identify issues, evaluate alternatives, and propose innovative solutions to address business challenges.
- Familiarity with business analysis tools, data analysis software, and an understanding of software development methodologies (Agile, Waterfall, etc.).
- Expertise in gathering and documenting detailed business requirements, creating functional specifications, and user stories.
- Skill in managing relationships and expectations among diverse stakeholders, including clients, users, developers, and management.
- Ability to adapt to changing project scopes, priorities, and timelines while remaining focused on delivering quality outcomes.
- Knowledge of project management methodologies and tools.

Additional Details:

- **NICE Workforce Management (WFM)**_ is a CXone contact center feature suited with AI-powered forecasting, scheduling, employee engagement, and performance management capabilities. NICE WFM is best for enterprise-level omnichannel contact centers with a high inbound contact volume.

**Experience**:

- NICE WFM: 5 years (required)
- Verint Recording: 5 years (required)
- Contact Center: 5 years (required)

Work Location: Hybrid remote in Toronto, ON M6J 1R7

  • bsa

    1 hour ago

    Toronto, Ontario, Canada Insight Global Full time

    JOB DESCRIPTIONInsight Global is looking for a Technical BSA to join one of the leading banks in Toronto on a contractual basis. The successful candidate will be required on site 5x a month (every Wednesday and third Friday) and will be dedicated to projects related to digital technology consisting of fraud authentication and AI. The ideal candidate will...

  • Dayforce Technical Implementation Consultant – WFM

    2 days ago

    Toronto, Ontario, Canada ValueBase Consulting Full time

    Dayforce Technical Implementation Consultant – WFMCanada Only (Remote)6-Month ContractWe are looking for a Dayforce Technical Implementation Consultant with 5+ years of hands-on experience implementing and configuring Dayforce WFM*modules. This is an IT-side, configuration-focused role, not functional advisory.Required Skill:Dayforce **HR Core**Time &...

  • Debit Card Bsa

    2 days ago

    Toronto, Canada Atlantis IT group Full time

    **Job Title: Debit Card BSA** **Location: Toronto, ON** **Duration: Long Term Contract** **job Description**: Strong data analytical skill set - have the ability and diligence to trace and analyze data back to its origination Experience working with large sets of data and using tools such as MS Excel, SQL queries, etc for data comparison and analysis...

  • Nice Cxone Ccaas Specialist

    7 days ago

    Toronto, Canada Propel Holdings Inc Full time

    **About Us**: Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has...

  • Wfm Analyst, Scheduling and Rta

    2 weeks ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: Duties & Responsibilities: Real-Time Monitoring (25%) - Monitor the real-time operation of call queues and service levels. - Take action to maximize schedule adherence. - Assist in managing phone staffing to ensure service levels are met. - Monitor shrinkage, schedule adherence, and variance reports of daily traffic volumes. - Prepare root cause...

  • Senior Business Systems Analyst

    1 week ago

    toronto, Canada Scadea Software Solutions Full time

    Position: Senior Business Systems Analyst (BSA) – Microsoft Dynamics 365 CRMExperience: 10+ YearsIndustry Exposure: InsuranceEmployment Type: Full-time with SCADEAWork Model: Hybrid (2–3 days in office)Location: Toronto, CanadaJob SummaryWe are seeking a highly skilled Senior Business Systems Analyst (BSA) with extensive experience in Microsoft Dynamics...

  • Senior Business Systems Analyst

    1 week ago

    Toronto, Canada Scadea Software Solutions Full time

    Position: Senior Business Systems Analyst (BSA) – Microsoft Dynamics 365 CRMExperience: 10+ YearsIndustry Exposure: InsuranceEmployment Type: Full-time with SCADEAWork Model: Hybrid (2–3 days in office)Location: Toronto, CanadaJob SummaryWe are seeking a highly skilled Senior Business Systems Analyst (BSA) with extensive experience in Microsoft Dynamics...

  • Salesforce BSA

    2 days ago

    Toronto, Ontario, Canada BeachHead Full time

    Are you an experienced Salesforce Business Systems Analyst with deep platform expertise and the ability to bridge complex business needs with scalable Salesforce solutions? This role offers an excellent opportunity to work within a major financial institution, supporting enterprise-level Salesforce environments while partnering closely with product owners,...

  • Senior Business Systems Analyst

    1 week ago

    Toronto, Canada Scadea Software Solutions Full time

    Position: Senior Business Systems Analyst (BSA) – Microsoft Dynamics 365 CRM Experience: 10+ Years Industry Exposure: Insurance Employment Type: Full-time with SCADEA Work Model: Hybrid (2–3 days in office) Location: Toronto, Canada Job Summary We are seeking a highly skilled Senior Business Systems Analyst (BSA) with extensive experience in...

  • Senior Business Systems Analyst

    1 week ago

    Toronto, Canada Scadea Software Solutions Full time

    Position: Senior Business Systems Analyst (BSA) – Microsoft Dynamics 365 CRM Experience: 10+ Years Industry Exposure: Insurance Employment Type: Full-time with SCADEA Work Model: Hybrid (2–3 days in office) Location: Toronto, Canada Job Summary We are seeking a highly skilled Senior Business Systems Analyst (BSA) with extensive experience in Microsoft...