Remote Technician

5 days ago

Vancouver, Canada Staples Canada Full time

: 1224175

**Remote Support Technician**

**Position Summary**:
As the Remote Support Technician, you will be responsible for completing tech work remotely (work from home) as requested by stores through ETS (Easy Tech System) ticket tracking queue and Direct to Customer support through Tech Support Subscription. Responsibilities include but are not limited to chat and telephone support related to the issue, performing remote computer diagnostics, repairs, operating system installations, software installs and configuration work for customers on behalf of Staples retail locations. You are responsible for establishing and maintaining service excellence by assigning the highest priority to customer satisfaction and demonstrating quality in every aspect of work.

**Primary Responsibilities**:

- Maintain an acceptable productivity standard by completing priority planned work quickly and accurately.
- Provide timely completion of assignments and related administrative duties.
- Up-hold the highest of professional standards when performing work on customers' computers.
- Must ensure a strict level of confidentiality concerning customers' data privacy. All work performed must be detailed and well documented.
- Ensure work performed is well documented and tickets have proper updates in ETS.
- Ensure that all commitments are met on a timely basis.
- Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist.
- Accountable for ensuring the prevention and resolution of customer issues and store escalations.

**Qualifications**:

- Successful completion of high school or greater.
- A+ Certification (or equivalent).
- 3+ years as a computer technician or equivalent is preferred.
- 3+ years serving customers in customer service and/or retail capacity.
- Bilingual (French/English) proficiency (written & oral) is preferred.
- Strong working knowledge of computers.
- Verifiable skill in performing services/upgrades to all types of computers.
- Capacity to communicate with customers effectively using a variety of mediums.
- Ability to resolve customer concerns diplomatically.
- Fluent in English language skills, both written and oral.
- All associates are expected to work a variety of shifts, including day, evening, and weekend hours.

**Vaccination Requirements**:
Staples is committed to taking every reasonable precaution to protect our associates, customers, and communities. To support our associates' health and safety, a COVID-19 vaccination is an essential requirement of this position. As such, all offers of employment will be conditional upon either (i) proof of full COVID-19 vaccination or (ii) proof of the need for accommodation under relevant human rights legislation and Staples determination that the requested accommodation can be provided without undue hardship. You will be required to submit proof of full vaccination or proof of the need for accommodation during our background screening process.

**Job** Technology

**Location(s)** CA-BC-Vancouver

**Other Locations** Canada, CA-BC-West Vancouver, CA-BC-North Vancouver

**Schedule** Part-time

:
:
:
**Employment Statement

  • Rs (Remote Sensing) Technician

    4 days ago

    Vancouver, Canada Aquacoustic Remote Technologies Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 2000 to 2100 hours per year - Education: Other trades certificate or diploma - Experience: 1 year to less than 2 years **Work setting**: - Various locations - In shop **Tasks**: - Plan map content, format and design and compile required data from aerial photographs, survey notes, records, reports and...

  • Remote Handling Technician

    6 days ago

    Vancouver, Canada TRIUMF Full time

    Discover TRIUMF, Canada's particle accelerator centre. We are a publicly funded, not-for-profit research lab that is a hub for discovery and innovation. Our mission is to serve as Canada’s particle accelerator centre. We advance isotope science and technology, both fundamental and applied. We collaborate across communities and disciplines, from nuclear...

  • Remote Aquatic Field Biologist

    3 weeks ago

    Vancouver, Canada Stantec Full time

    A leading environmental consulting firm in Vancouver is seeking Aquatic Technicians and Biologists to support construction monitoring programs. Ideal candidates will perform water quality monitoring and fish salvage while working in beautiful, remote areas of British Columbia. The positions require a relevant degree and a collaborative mindset. This firm...

  • Remote Handling Technician

    2 days ago

    Vancouver, Canada TRIUMF Full time

    TRIUMFis Canada's particle accelerator centre, and one of the world's leading laboratories for particle and nuclear physics and accelerator-based science. We are an international centre for discovery and innovation, advancing fundamental, applied, and interdisciplinary research for science, medicine, and business. At TRIUMF, we’re passionate about...

  • Remote Technician

    5 days ago

    Vancouver, Canada Staples Canada Full time

    : 1224176 **Remote Support Technician** **Position Summary**: As the Remote Support Technician, you will be responsible for completing tech work remotely (work from home) as requested by stores through ETS (Easy Tech System) ticket tracking queue and Direct to Customer support through Tech Support Subscription. Responsibilities include but are not limited...

  • IT Technician

    2 weeks ago

    Vancouver, Canada MARLOSS IT Full time

    **About Marloss IT & Our Mission** Marloss IT is a managed-services provider committed to empowering mission-driven organizations through reliable, informed technology support. Our focus is simple and unwavering: eliminate IT obstacles so our clients can devote 100 % of their attention to the critical work they do every day. **The Opportunity** We're...

  • Technician

    6 days ago

    Vancouver, Canada Downtown Kia Full time

    Downtown Kia is looking for an Apprentice level 3, 4 or Red Seal Certified Automotive Technician to join our team. If you thrive in a fast-paced environment and have a passion for repairing vehicles, than this is the job for you! Qualifications: - Red Seal certified - Positive attitude - Able to work independently and as a team - Excellent organizational...

  • IT Technician

    4 days ago

    Vancouver, Canada CPU Full time

    CPU/Compugen stands out in the information technology sector in Canada, ranking among the leading private companies offering IT expertise to organizations here. For this contract, we are fortunate to collaborate with a client in the public sector. **IT Technician** Contract: 6 months **Position responsabilities**: - Provide on-site assistance to...

  • IT Support Technician

    9 hours ago

    Vancouver, Canada Venture Computers of Canada Inc. Full time

    Salary: **Venture IT Managed Services: Join Our Dynamic Team!** At Venture, we pride ourselves on three decades of dedicated service in IT management. We've consistently empowered businesses with our philosophy of delivering seamless IT services. With robust experience across financial, legal, advisory, and manufacturing sectors, we've honed our expertise...

  • IT Technician

    2 weeks ago

    Vancouver, Canada Perkins+Will Full time

    The Vancouver studio requires an on-site IT Technician with 5+ years' experience. The Information Technology Technician role is responsible for the resolution of technology problems/issues for end users. IT Technician personnel will resolve issues directly in person as well as assisting those working remotely. This is a customer service oriented position...