IT Technician

The Vancouver studio requires an on-site IT Technician with 5+ years' experience. The Information Technology Technician role is responsible for the resolution of technology problems/issues for end users. IT Technician personnel will resolve issues directly in person as well as assisting those working remotely. This is a customer service oriented position working directly with our Vancouver and Calgary personnel as well as the extended GTS and Core Enterprise group. **Responsibilities** The primary responsibility is to effectively communicate processes and procedures to resolve end user issues - Communicating directly in person and remote/chat sessions as required - Delivering standardized IT orientation and training to new and existing staff on existing or planned deployments/roll outs - Coordinate and work with outside stakeholders to resolves issues or contribute to effective inter-organization collaboration - Use P&W Service infrastructure services to log/resolve issues and further improve the collective knowledgebase Hardware (including peripherals) maintenance and troubleshooting: - Process repairs (warranty covered and non-warranty cases) - Process new and returning leased inventory according to standard procedures - Assisting/Maintaining accurate inventory of all IT related hardware - Assisting in procurement of office funded hardware - Move/Setup IT hardware for end users - SCCM software distribution - OS Imaging/Re-imaging for trouble resolution and planned deployments - Assisting/Maintaining accurate inventory of all software - Assisting procurement of office funded software Windows OS troubleshooting and maintenance: - User profile issues - Driver issues Network troubleshooting: - TCP/IP and DNS troubleshooting - Wireless connectivity - Assist/Maintain efforts in organizing and managing server room/network distribution closets (including patch cables, patch panels, intermediate jacks, etc.) Server troubleshooting: - Assist Server and Storage team by providing remote assistance on issue resolution and planned deployments (including the packing / unpacking/ mounting of equipment) - Assist by inspecting servers for error lights and alarms Audio/Visual troubleshooting, maintenance, and educating others: - Projectors - TV displays/monitors (ViewSonic etc.) - Sound systems (PolyCom etc.) Low level Windows Active Directory management tasks: - Account creation /disable /lock out /reset - Setup and maintaining distribution lists and security groups (may require coordination with other IT staff) Microsoft Office troubleshooting and product use assistance Adobe Creative Suite/Creative Cloud troubleshooting and product use assistance (current and recent versions) Mobile device OS troubleshooting and product use assistance - Apple iOS (current and recent versions) - Android (current and recent versions) - Any future mobile devices/platforms adopted by firm Autodesk troubleshooting and product use assistance - Revit (current and recent versions) - AutoCAD (current and recent versions) Newforma troubleshooting and product use assistance **Position Requirements** - 5+ years' experience in a similar, or progressing, IT role with direct feedback to the on site user - Excellent communication skills - Service oriented - Proactive, anticipates needs (e.g. prep for a client meeting) - Problem-solver and one who ensures that issues are resolved in a timely manner, and thoroughly - Effective in resolving end user issues - Collaborative - Able to resolve technical issues in person and for those working remotely (and Calgary users) For a glimpse of what it’s like to work at Perkins&Will Vancouver, watch our video on what we like most about working here. **WATCH NOW >** **Our Commitment to Diversity, Inclusion, & Equity** At Perkins&Will, we value diversity, inclusion, and equity. Our teams work collaboratively and respect each person’s unique perspective and contribution. Our diverse teams fuel innovation and creativity, which in turn support our excellence in design. We believe that inclusion spurs creativity and that innovation is born from an engaged culture of diverse people and ideas. By moving beyond barriers and stereotypes of gender, race, color, religion, national origin, ancestry, age, medical condition, disability, sexual orientation, gender identity, veteran status; we are committed to building an organization that reflects the diversity of the communities and clients we serve. **Qualifications**: Education **Preferred** - Bachelor or better.Experience **Required** **5 years**: Previous related experience