Practice Manager

2 weeks ago

Newmarket, Canada College Manor Veterinary Hospital Full time

Job description

**Practice Manager -College Manor Veterinary Hospital (Newmarket, ON)**

We strive daily to ensure that every pet and every client who visits our animal hospital is treated to “The College Manor Experience.” More than words, it is a philosophy that guides every step of our approach to patient care and client service.

We consider ourselves a “high-tech / high-touch” practice, this means College Manor Veterinary Hospital is a place where we strive to provide a high level of sophisticated medical and surgical care but also celebrate the bond our clients share with their fur babies.

We offer a wide variety of high-quality veterinary services. These services include spay & neuter, vaccines, surgery, wellness, and much more. Our goal is to assist our patients in living a long and happy life while enhancing the special relationship between pet parents and their beloved animals. We focus on accurate diagnostics and client education while maintaining a compassionate and professional environment.

**ABOUT THE ROLE**

Some responsibilities include:

- Oversee smooth and efficient operations of the clinics
- Recruit, train and motivate staff
- Handle human resource issues when they arise and escalate to the Operations Director when needed
- Work with the Operations Director to create and execute the vision for the clinics
- Help grow the clinics in both revenue and new clientele
- Create action plans for the clinic and staff to maximize success
- Prepare regular reports on a weekly basis

AS OUR IDEAL CANDIDATE YOU WILL HAVE:
*
- An abiding love of animals and a deep understanding of the human/animal bond.
- Previous experience as an office/practice manager, preferably in the veterinary industry, retail, or healthcare industry (but not required)
- Excellent management and leadership skills with the ability to set priorities, delegate, motivate and the ability to grow high-performing teams.
- Client service oriented.
- Be able to balance the needs of the business, team and clients and find win-win solutions when those needs are in conflict.
- Proven ability to hire, train, coach staff and create a culture of accountability for performance.
- Highly developed emotional intelligence to compassionately and effectively navigate emotionally charged situations in the hospital.
- Outstanding written and oral communication skills.
- A collaborative mind-set and a strong desire to build relationships with team members, clients and the community
- Experience with drafting and managing shift schedules.
- Enthusiasm, high energy and a positive attitude

The Practice managers are the gatekeepers of the clinic and they will be fully supported by the Operations Director, with access to different resources, including continuous training and development to support and ensure their success in managing the clinic.

**Job Types: Full-time, Permanent**

**Job Types**: Permanent, Full-time

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Paid time off
- Relocation assistance
- RRSP match
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Bonus pay

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