Sales Coordinator

**Sales Coordinator**

DP Murphy Inc is looking for a full time Sales Coordinator to join our award winning Moncton team. If you would enjoy working in the best work environment in the city, have the ability to identify and resolve guest related concerns, and are adaptable to changing demands, this opportunity will allow you to grow and develop your skills

You will work with our team members to maintain information flow with all departments regarding sales functions, so as to maximize customer relations and satisfaction. If you are someone who wants to be part of something bigger, to be connected by our culture and driven by a passion to help others succeed, we encourage you to explore this hotel career.

**RESPONSIBILITIES**:

- To be one of the first point of contact for incoming sales calls, and to respond in a quick, timely and professional manner
- To be the point person for all groups and to assist in overall efforts through effective oral and written communication in meeting our clients and guest needs
- Ensures guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner, answering any questions and following up on requests and problems promptly
- Responsible for maximizing the selling, up-selling and cross selling hotel rooms by turning prospect clients into hotel guests
- Efficiently handle any function of Guest Services including reservations, telephone enquiries, guest check in and out etc., in accordance with hotel policies and procedures
- Maximize hotel's revenue and occupancy by turning prospect callers and clients into hotel guests
- Operates the front office computer systems, posts all guest charges and payments incurred during the shift and balances shift totals with backup documents
- Maintain the sales and guest services files to ensure a proper flow of information within the hotel
- Follows up on progress of groups booked, such as room pick-up, rooming lists, and cut-off dates with the Reservation to ensure maximum occupancy on a weekly basis
- Complete or assist with various aspects of pre-event, main even and post-event details; communicate with our external partners to ensure a smooth event
- Learn and use Sales CRM as it relates to sales processes and understand the hotel sales strategies
- Work diligently to complete assigned tasks and responsibilities as needed
- Flexible schedule to accommodate different shifts, before/after hour events and travel as required
- Perform any reasonable requests as assigned or directed by management

**SKILLS, ABILITIES AND QUALIFICATIONS**:

- Minimum one (1) years' experience in hospitality
- Certificate / Degree in Business or Hospitality Management an asset
- Experience/knowledge within the Moncton market is an asset
- Excellent prioritization, organizational, time management and problem-solving skills
- Enthusiastic and self-starting personality with an even disposition
- Able to work as a team player
- Highly organized and time efficient
- Related experience with Front Desk operations an asset
- High proficiency in operation of computers
- Able to handle difficult situations, accommodate special requests
- Professional in appearance and demeanor
- Excellent communication skills
- Able to maintain a flexible work schedule, including evenings and weekends & holidays
- Able to work effectively in a fast paced environment with mínimal supervision
- Criminal Background Required
- Proficient in English language, both written and oral, Bilingualism is an asset.
- Must already be legally permitted to work in Canada

Pay: $17.00-$18.00 per hour

Schedule:

- 8 hour shift
- Evening shift
- Morning shift

Work Location: In person