Service Advisor

2 weeks ago

Langley, Canada DRIVING FORCE Full time

Hino Central is looking for a Service Advisor to join our team in Langley. The Service Advisor will be responsible to provide professional, safe and reliable service to our internal and external customers. Experience with Parts is considered an asset.
Why work with us?
You matter, we support you. We pay competitive wages based on experience as well as extended health benefits, including dental.
Commitment To Safety. A “safety first” working environment, with modern shop equipment and tools, and a clean workspace. To go a step even further, we provide our team members PPE Allowance
We take care of our people. You get 50% off vehicle rentals at any DRIVING FORCE location. We offer you our company RRSP matching program, to look after your future
Work/Life balance is important. You get 3 weeks accrued vacation, a flexible working environment, and 5 wellness days to focus on yourself or your loved ones.
We want you to grow. Our fun and inclusive company culture enables our employees to grow their careers with us. You get hands-on training and a path forward in the company if you want to develop your career.
Main responsibilities
- Schedule appointments for truck service and repairs
- Service check-ins, triage and track workflow of vehicles through shop for a timely repair and return to service.
- Review previous work history, open recalls and outstanding services and advise customers on recommended repairs.
- Provide solution to address customer’s needs and wants
- Identify possible warrantable repairs in conjunction with the Service Manager
- Review account status and collect payments as and when required
- Filing of invoices and capturing data as required
- Consult with technicians about necessary repairs, estimates and alternative repair options.
- Distribution and allocation of work to technicians
- Communicate effectively with customers by advising on recommended repairs, services, estimates as well as warranty coverages, and giving feature/benefit presentations
- Ensure follow up to customers in a timely and efficient manner to provide ongoing updates on changes to services/vehicle repairs, estimates and repair completion
- Communicate with suppliers and vendors as required

**Qualifications**:

- High school diploma or equivalent
- Previous experience in a Service Advisor role is an asset
- Valid Driver’s License with Driver’s Abstract acceptable to TDF Group’s Driver and Vehicle Safety Program
- Due to fiduciary responsibility, pre-hire Criminal Security Clearance and Credit Check is required
- Strong interpersonal, organizational and communication skills, both written and verbal
- A technical aptitude
- Must be fluent in the English language
- Parts experience considered an asset
- A commitment to customer service and a team player
- Ability to solve problems independently following company guidelines and policies
- Strong computer skills and competency in Microsoft Office, particularly Excel
- Ability to handle multiple tasks and work in a fast-paced environment

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